--- title: "Contingency Emergency Call Handling and Related Services" ocid: "ocds-b5fd17-0852eefe-cc49-45bb-958c-d182633f20fa" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0852eefe-cc49-45bb-958c-d182633f20fa" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0852eefe-cc49-45bb-958c-d182633f20fa.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-0852eefe-cc49-45bb-958c-d182633f20fa.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ROYAL BERKSHIRE FIRE & RESCUE" published: "2025-02-05" --- # Contingency Emergency Call Handling and Related Services Buyer: ROYAL BERKSHIRE FIRE & RESCUE Current stage: Tender OCID: ocds-b5fd17-0852eefe-cc49-45bb-958c-d182633f20fa [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0852eefe-cc49-45bb-958c-d182633f20fa) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0852eefe-cc49-45bb-958c-d182633f20fa.json) ## Summary Royal Berkshire Fire & Rescue (RBFRS) is seeking tenders for the provision of Contingency Emergency Call Handling and Related Services. This procurement, classified under the Fire-brigade and rescue services industry category, will support resilience during emergencies such as natural disasters, terrorist events, pandemics, industrial actions, and high levels of staffing absence. The procurement procedure is an accelerated open procedure, reflecting the urgency of the services required. Located in the South East region of the UK, tenders must be submitted by 3 March 2025, with the contract period commencing on 1 May 2025 and concluding on 30 April 2029. The total contract value is estimated at £240,000, with a minimum value of £75,000. This tender presents significant opportunities for businesses specialising in emergency call handling and related services, particularly those that can meet high-stress and urgent requirements. Small and medium-sized enterprises (SMEs) are encouraged to participate, providing a favourable environment for growth and the establishment of long-term relations with RBFRS. Companies with experience in providing resilience services during unforeseen events would be especially well-suited to compete for this contract, highlighting their ability to deliver critical support during emergencies. ## Notice The Authority is seeking tenders from tenderers for the provision of Contingency Emergency Call Handling and Related Services. The Authority, is seeking to appoint a single Service Provider able to deliver the Contract to provide resilience as required during (but not limited to) any of the following events: Natural disaster; Terrorist event; Pandemic outbreak; Industrial action; Another unforeseen similar event, and Exceptionally high levels of staffing absence. The procurement procedure being applied to the Tender is an 'Accelerated Open Procedure' under Regulation 27 (5) Public Contracts Regulations 2015 due to the urgency and nature of the Service requirements. This means that any interested party meeting the Authority's minimum qualification requirements may submit a tender for the Contract. Additional information: A new project has been publised to the website. Project: Contingency Emergency Call Handling and Related Services , Project Reference: 1472. Click this link to go to the web site To connect with our national Bluelight portal we recommend you login or register at https://sell2.in-tend.co.uk/blpd/home and then connect to from the list of portals. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8a39dead-8e46-485c-bb9c-e0331043f8b8 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Feb 2025 | | Submission deadline | 3 Mar 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Apr 2025 - 30 Apr 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £240,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ROYAL BERKSHIRE FIRE & RESCUE | | Locality | BERKSHIRE | | Post town | Reading | | Postcode | RG31 7SD | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ16 Berkshire West | | Local authority | West Berkshire | | Electoral ward | Tilehurst Birch Copse | | Westminster constituency | Reading West and Mid Berkshire | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services ### Codes - 75250000 - Fire-brigade and rescue services - 75251000 - Fire-brigade services - 75252000 - Rescue services ## Release History - 5 Feb 2025 at 14:26 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8a39dead-8e46-485c-bb9c-e0331043f8b8 - 4 Feb 2025 at 16:36 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8a39dead-8e46-485c-bb9c-e0331043f8b8 - 4 Feb 2025 at 16:35 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8a39dead-8e46-485c-bb9c-e0331043f8b8 - 4 Feb 2025 at 16:35 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8a39dead-8e46-485c-bb9c-e0331043f8b8 - 4 Feb 2025 at 16:35 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8a39dead-8e46-485c-bb9c-e0331043f8b8 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/8a39dead-8e46-485c-bb9c-e0331043f8b8 5th February 2025 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/rbfrs/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://www.RBFRS.co.uk - https://sell2.in-tend.co.uk/blpd/home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0852eefe-cc49-45bb-958c-d182633f20fa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0852eefe-cc49-45bb-958c-d182633f20fa.json.