---
title: "Customer review service"
ocid: "ocds-b5fd17-0864dd7c-24bf-4eb9-b567-ec85cb27e9d3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0864dd7c-24bf-4eb9-b567-ec85cb27e9d3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0864dd7c-24bf-4eb9-b567-ec85cb27e9d3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0864dd7c-24bf-4eb9-b567-ec85cb27e9d3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL SAVINGS & INVESTMENTS"
published: "2025-08-19"
---

# Customer review service

Buyer: NATIONAL SAVINGS & INVESTMENTS  
Current stage: Award  
OCID: ocds-b5fd17-0864dd7c-24bf-4eb9-b567-ec85cb27e9d3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0864dd7c-24bf-4eb9-b567-ec85cb27e9d3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0864dd7c-24bf-4eb9-b567-ec85cb27e9d3.json)

## Summary

The National Savings & Investments has completed a public procurement process for a "Customer review service" under the industry category of Customer Relation Management software. The tender, valued at £180,000, involved a direct procurement method through a single tender action (below threshold) targeting services. The procurement was for services to capture customer review data, with delivery locations specified within the United Kingdom. The tender period concluded on 19 May 2025, and the contracting period spans from 1 July 2025 to 30 June 2027. The corresponding award was made to Trustpilot on 5 June 2025, and details were published on 19 August 2025. National Savings & Investments, located in London, acted as the buyer, and Rachel Whellans was the point of contact throughout the process.

This tender provides significant business growth opportunities for enterprises specialising in CRM software, particularly those interested in direct procurement opportunities within the UK service sector. The project is notably suitable for SMEs due to its nature and scale, allowing such businesses to showcase their expertise in managing customer data effectively. Trustpilot, a large-scale supplier, is an example of a company well-suited to deliver within this domain, highlighting the potential for other comparable businesses to engage in similar future tenders. Involvement in such government contracts can enhance a company's portfolio, boosting credibility and market presence.

## Notice

Service to capture customer review data

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4778af3e-2fab-42c6-ac5a-b18db9886cfb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Aug 2025 |
| Submission deadline | 19 May 2025 |
| Future notice date | Not specified |
| Award date | 4 Jun 2025 |
| Contract period | 30 Jun 2025 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £180,000 |
| Lots value | Not specified |
| Awards value | £180,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL SAVINGS & INVESTMENTS |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9HA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRUSTPILOT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 19 Aug 2025 at 13:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4778af3e-2fab-42c6-ac5a-b18db9886cfb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4778af3e-2fab-42c6-ac5a-b18db9886cfb
  19th August 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0864dd7c-24bf-4eb9-b567-ec85cb27e9d3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0864dd7c-24bf-4eb9-b567-ec85cb27e9d3.json.