---
title: "Customer Expectations Research 2017"
ocid: "ocds-b5fd17-087a2505-8c11-4df8-906f-9c4f275f1d60"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-087a2505-8c11-4df8-906f-9c4f275f1d60"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-087a2505-8c11-4df8-906f-9c4f275f1d60.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-087a2505-8c11-4df8-906f-9c4f275f1d60.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS AGENCY"
published: "2018-01-18"
---

# Customer Expectations Research 2017

Buyer: HIGHWAYS AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-087a2505-8c11-4df8-906f-9c4f275f1d60

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-087a2505-8c11-4df8-906f-9c4f275f1d60)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-087a2505-8c11-4df8-906f-9c4f275f1d60.json)

## Summary

The Highways Agency initiated a public procurement process titled "Customer Expectations Research 2017", focusing on highways consultancy services. The contract, valued at £92,110, was awarded to TNS Media Intelligence on 12 December 2017, with the contract period commencing on 10 January 2018 and concluding on 10 July 2018. This procurement falls under the 'services' category and covers delivery across various regions, including the British Overseas Territories and the UK.

This tender presents significant opportunities for businesses specialising in customer research and consultancy services in the transport sector. Companies offering expertise in highways consultancy and related research methodologies are particularly well-suited to engage in similar tenders. As the public sector continues to seek insights and improvements in service delivery, stakeholders in this industry can leverage such contracts to enhance their market presence and expand their competitive edge.

## Notice

Customer research.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0cbc3fa4-f0fd-47e3-bb09-7f3b9e2aca57 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Other |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jan 2018 |
| Submission deadline | 12 Dec 2017 |
| Future notice date | Not specified |
| Award date | 12 Dec 2017 |
| Contract period | 10 Jan 2018 - 10 Jul 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £92,110 |
| Lots value | Not specified |
| Awards value | £92,110 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS AGENCY |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS11 9AT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Beeston & Holbeck |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TNS MEDIA INTELLIGENCE |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71311210 - Highways consultancy services

## Release History

- 18 Jan 2018 at 15:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0cbc3fa4-f0fd-47e3-bb09-7f3b9e2aca57

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0cbc3fa4-f0fd-47e3-bb09-7f3b9e2aca57
  18th January 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-087a2505-8c11-4df8-906f-9c4f275f1d60. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-087a2505-8c11-4df8-906f-9c4f275f1d60.json.