---
title: "Customer Engagement Platform"
ocid: "ocds-b5fd17-0884cc70-f0ed-443e-a56f-3c73fcd0e834"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0884cc70-f0ed-443e-a56f-3c73fcd0e834"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0884cc70-f0ed-443e-a56f-3c73fcd0e834.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0884cc70-f0ed-443e-a56f-3c73fcd0e834.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WIRRAL BOROUGH COUNCIL"
published: "2022-04-27"
---

# Customer Engagement Platform

Buyer: WIRRAL BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-0884cc70-f0ed-443e-a56f-3c73fcd0e834

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0884cc70-f0ed-443e-a56f-3c73fcd0e834)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0884cc70-f0ed-443e-a56f-3c73fcd0e834.json)

## Summary

Wirral Borough Council is seeking suppliers for a contract titled "Customer Engagement Platform" within the IT services sector. This procurement addresses the development of an automated online system designed to enhance citizen engagement, enabling the creation of intelligent online forms and real-time updates. The tender process is complete, and the contract was awarded on 8 March 2022. The contract period spans from 22 March 2022 to 21 March 2024, with a total value of £240,000. The service is expected to be delivered in England.

This contract represents a valuable opportunity for businesses specialising in IT services, particularly those with expertise in software development and system integration. Companies that can provide innovative online solutions and improve citizen interaction through technology will be well-suited to compete. The procurement method employed denotes an alternative approach, opening the door for a variety of suppliers to showcase their capabilities in delivering advanced customer engagement solutions.

## Notice

Provision of an automated, online experience to citizens which can be embedded within corporate websites. Intelligent online forms channel-shift away from expensive forms of contact. Automated status updates, task direction, and approvals. Ability to build new forms. and integrate with existing back-office systems and technologies. There is a provision for an extension of 1 + 1years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f9a3ba68-93b3-4f7d-9392-3d516781bfdf |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Apr 2022 |
| Submission deadline | 21 Feb 2022 |
| Future notice date | Not specified |
| Award date | 8 Mar 2022 |
| Contract period | 22 Mar 2022 - 21 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £240,000 |
| Lots value | Not specified |
| Awards value | £240,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WIRRAL BOROUGH COUNCIL |
| Locality | BIRKENHEAD |
| Post town | Chester |
| Postcode | CH41 5AL |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD74 Wirral |
| Local authority | Wirral |
| Electoral ward | Birkenhead and Tranmere |
| Westminster constituency | Birkenhead |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 Apr 2022 at 09:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f9a3ba68-93b3-4f7d-9392-3d516781bfdf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f9a3ba68-93b3-4f7d-9392-3d516781bfdf
  27th April 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.wirral.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0884cc70-f0ed-443e-a56f-3c73fcd0e834. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0884cc70-f0ed-443e-a56f-3c73fcd0e834.json.