---
title: "CRM Implementation and Support Service"
ocid: "ocds-b5fd17-088896b9-80b5-42d8-8b01-52bf3eb41358"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-088896b9-80b5-42d8-8b01-52bf3eb41358"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-088896b9-80b5-42d8-8b01-52bf3eb41358.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-088896b9-80b5-42d8-8b01-52bf3eb41358.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK INFRASTRUCTURE BANK LIMITED"
published: "2023-10-10"
---

# CRM Implementation and Support Service

Buyer: UK INFRASTRUCTURE BANK LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-088896b9-80b5-42d8-8b01-52bf3eb41358

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-088896b9-80b5-42d8-8b01-52bf3eb41358)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-088896b9-80b5-42d8-8b01-52bf3eb41358.json)

## Summary

The public procurement process for "CRM Implementation and Support Service" initiated by the UK Infrastructure Bank Limited has reached the award stage. Classified under "Systems and technical consultancy services" (CPV code 72220000), this contract involves the deployment of an additional team to support the SRM roll-out with further 12 months extension, now expiring on 5th March 2026. The procurement was conducted through a selective method as a call-off from a framework agreement, with the contract valued at 450,075 GBP. The contract period spans from 6th March 2023 to 5th March 2026 and primarily pertains to the delivery location at postal code LS1 4DW in Leeds, England.

This contract offers significant opportunities for businesses specialising in CRM systems and technical consultancy services, particularly those capable of providing comprehensive implementation and support services. With a considerable budget and an extended contract period, SMEs that excel in systems consultancy and can deliver technical support will find this project advantageous for growth. The role of the supplier is well-suited for enterprises that can leverage existing framework agreements to efficiently deliver and manage the outlined services. Cognitive Group Limited, a large-scale company, has been awarded this contract, highlighting that firms with substantial scale and expertise in this domain will be strong contenders.

## Notice

CRM Implementation and Support Service. 29/06/2023 : Variation V-00068 - An additional team will be deployed to support the SRM roll-out.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d1e92913-54df-4548-959f-5fd1459a2677 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Oct 2023 |
| Submission deadline | 1 Mar 2023 |
| Future notice date | Not specified |
| Award date | 2 Mar 2023 |
| Contract period | 6 Mar 2023 - 5 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £450,075 |
| Lots value | Not specified |
| Awards value | £450,075 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK INFRASTRUCTURE BANK LIMITED |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4DW |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COGNITIVE GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72220000 - Systems and technical consultancy services

## Release History

- 10 Oct 2023 at 06:32 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d1e92913-54df-4548-959f-5fd1459a2677
- 29 Jun 2023 at 10:41 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d1e92913-54df-4548-959f-5fd1459a2677
- 14 Apr 2023 at 15:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d1e92913-54df-4548-959f-5fd1459a2677

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d1e92913-54df-4548-959f-5fd1459a2677
  10th October 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-088896b9-80b5-42d8-8b01-52bf3eb41358. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-088896b9-80b5-42d8-8b01-52bf3eb41358.json.