---
title: "Out of Hours Call Handling"
ocid: "ocds-b5fd17-08c45ae4-0bf1-4e52-8574-e4c0712b8002"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-08c45ae4-0bf1-4e52-8574-e4c0712b8002"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-08c45ae4-0bf1-4e52-8574-e4c0712b8002.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-08c45ae4-0bf1-4e52-8574-e4c0712b8002.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NETWORK HOMES"
published: "2023-07-20"
---

# Out of Hours Call Handling

Buyer: NETWORK HOMES  
Current stage: Award  
OCID: ocds-b5fd17-08c45ae4-0bf1-4e52-8574-e4c0712b8002

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-08c45ae4-0bf1-4e52-8574-e4c0712b8002)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-08c45ae4-0bf1-4e52-8574-e4c0712b8002.json)

## Summary

The contracting authority Network Homes has awarded a contract for Out of Hours Call Handling services. The contract, with a value of £480,000, was procured through an open procedure. The tender period ended on 17th May 2023, with the contract expected to start on 26th June 2023 and run until 25th June 2025. The contract was awarded to Norse Commercial Services Limited.

This procurement opportunity provides a chance for businesses specializing in call centre services to secure a contract. Companies offering call handling services, especially those experienced in providing services to residents, are well-suited to compete. The nature of the contract, spanning multiple years with the possibility of extension, offers stability and growth opportunities for the winning supplier. Network Homes in Wembley, UK, aims to establish a reliable partnership with a service provider to meet the call handling needs of their residents.

## Notice

Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performance reviews)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0759b65b-ac63-4f0a-a47c-9f68c2e8adab |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jul 2023 |
| Submission deadline | 16 May 2023 |
| Future notice date | Not specified |
| Award date | 16 May 2023 |
| Contract period | 25 Jun 2023 - 25 Jun 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £480,000 |
| Lots value | Not specified |
| Awards value | £480,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NETWORK HOMES |
| Locality | WEMBLEY |
| Post town | Harrow |
| Postcode | HA9 0HP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI72 Brent |
| Local authority | Brent |
| Electoral ward | Wembley Park |
| Westminster constituency | Brent West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NORSE COMMERCIAL SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 20 Jul 2023 at 16:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0759b65b-ac63-4f0a-a47c-9f68c2e8adab

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0759b65b-ac63-4f0a-a47c-9f68c2e8adab
  20th July 2023 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=784974972
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-08c45ae4-0bf1-4e52-8574-e4c0712b8002. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-08c45ae4-0bf1-4e52-8574-e4c0712b8002.json.