---
title: "Provision of development, implementation and maintenance of a Customer Service Self-Service Web Base"
ocid: "ocds-b5fd17-08d12fe0-94a1-4c86-b4a8-aefb483bec16"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-08d12fe0-94a1-4c86-b4a8-aefb483bec16"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-08d12fe0-94a1-4c86-b4a8-aefb483bec16.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-08d12fe0-94a1-4c86-b4a8-aefb483bec16.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS PROPERTY SERVICES LIMITED"
published: "2020-12-23"
---

# Provision of development, implementation and maintenance of a Customer Service Self-Service Web Base

Buyer: NHS PROPERTY SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-08d12fe0-94a1-4c86-b4a8-aefb483bec16

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-08d12fe0-94a1-4c86-b4a8-aefb483bec16)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-08d12fe0-94a1-4c86-b4a8-aefb483bec16.json)

## Summary

The recent procurement process conducted by NHS Property Services Limited involved the provision of development, implementation, and maintenance of a Customer Service Self-Service Web Base. This tender falls under the main category of services and specifically relates to the development software package industry. The contract was awarded on 23 December 2020, after a shortlisting stage, and is valued at £709,456. The contract period commenced on 1 December 2020 and will conclude on 30 November 2022, with all submissions having been required by 7 September 2020, indicating the completion of the procurement stage.

This opportunity is particularly advantageous for businesses specialising in IT services, especially those that focus on software development and related consulting. Companies with a strong background in creating customer service platforms or similar software solutions would be well-suited to compete for such tenders. Given the size of this contract and its potential to integrate into existing systems, it presents a significant growth opportunity for both small and large enterprises in the sector.

## Notice

Main competition following a shortlisting stage

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bde9a13d-603f-4ba5-b65a-f3c8297ebba3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Dec 2020 |
| Submission deadline | 7 Sep 2020 |
| Future notice date | Not specified |
| Award date | 23 Dec 2020 |
| Contract period | 1 Dec 2020 - 30 Nov 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £990,000 |
| Lots value | Not specified |
| Awards value | £709,456 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS PROPERTY SERVICES LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2V 7NG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Coleman Street |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEADCHANNEL |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48983000 - Development software package
- 72000000 - IT services: consulting, software development, Internet and support
- 72212100 - Industry specific software development services

## Release History

- 23 Dec 2020 at 15:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bde9a13d-603f-4ba5-b65a-f3c8297ebba3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bde9a13d-603f-4ba5-b65a-f3c8297ebba3
  23rd December 2020 - Awarded contract notice on Contracts Finder
- https://supplierlive.proactisp2p.com/Account/Login?cid=NHSPS
  For further details and to register your interest please go to the NHSPS Supplier Network

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-08d12fe0-94a1-4c86-b4a8-aefb483bec16. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-08d12fe0-94a1-4c86-b4a8-aefb483bec16.json.