---
title: "AWARDED-Customer Panel 2017-2020"
ocid: "ocds-b5fd17-08eaa99a-ac5d-40e5-b9b2-d29d76b622c5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-08eaa99a-ac5d-40e5-b9b2-d29d76b622c5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-08eaa99a-ac5d-40e5-b9b2-d29d76b622c5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-08eaa99a-ac5d-40e5-b9b2-d29d76b622c5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2017-09-13"
---

# AWARDED-Customer Panel 2017-2020

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-08eaa99a-ac5d-40e5-b9b2-d29d76b622c5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-08eaa99a-ac5d-40e5-b9b2-d29d76b622c5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-08eaa99a-ac5d-40e5-b9b2-d29d76b622c5.json)

## Summary

The procurement process was conducted by Highways England, seeking tenders for the "AWARDED-Customer Panel 2017-2020" project, which involves customer surveys over a period spanning from 2017 to 2020. This procurement falls under the industry category of research and development services and related consultancy services, with a contract value of approximately £880,039. The open procedure was initiated with a tender period that concluded on 10 July 2017, and the contract commenced on 28 August 2017, set to end on 31 March 2020. The service delivery addresses include locations within the United Kingdom and overseas territories.

This tender presents opportunities for businesses involved in research and development as well as consultancy services to engage with a significant public sector client. Companies, particularly small to medium-sized enterprises (SMEs), that specialise in customer insights and survey methodologies would be well-positioned to compete for similar future contracts. The involvement of a large supplier like Ipsos Mori indicates a competitive landscape where innovation and tailored services can prove advantageous for new entrants looking to establish partnerships with public sector organisations.

## Notice

Customer Surveys 2017-2020

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e2bf9ace-52f0-44d8-b5e4-c0d127fe8ccd |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Sep 2017 |
| Submission deadline | 10 Jul 2017 |
| Future notice date | Not specified |
| Award date | 27 Aug 2017 |
| Contract period | 27 Aug 2017 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £880,039 |
| Lots value | Not specified |
| Awards value | £880,039 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS MORI |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 13 Sep 2017 at 09:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e2bf9ace-52f0-44d8-b5e4-c0d127fe8ccd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e2bf9ace-52f0-44d8-b5e4-c0d127fe8ccd
  13th September 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/526c7b22-4d33-414e-8a71-cbab1676e762
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-08eaa99a-ac5d-40e5-b9b2-d29d76b622c5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-08eaa99a-ac5d-40e5-b9b2-d29d76b622c5.json.