---
title: "Customer Licence and Support Service Agreement - Actian (Note: Published for completeness, see description for details)"
ocid: "ocds-b5fd17-08f9c8c5-b85c-4bb8-8c46-34447091ac6b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-08f9c8c5-b85c-4bb8-8c46-34447091ac6b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-08f9c8c5-b85c-4bb8-8c46-34447091ac6b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-08f9c8c5-b85c-4bb8-8c46-34447091ac6b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2018-02-09"
---

# Customer Licence and Support Service Agreement - Actian (Note: Published for completeness, see description for details)

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-08f9c8c5-b85c-4bb8-8c46-34447091ac6b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-08f9c8c5-b85c-4bb8-8c46-34447091ac6b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-08f9c8c5-b85c-4bb8-8c46-34447091ac6b.json)

## Summary

The Department for Work and Pensions has completed the procurement process for a Customer Licence and Support Service Agreement related to Building and facilities management services. This contract, made under a selective procurement method, involved a total value of £1,000,000. The contract period commenced on 31 May 2016 and concluded on 31 March 2018, with the award dated 1 June 2016. The associated tender was originally due to end on 1 May 2016 and fulfilled the criteria for suitability, particularly benefiting small and medium-sized enterprises (SMEs).

This tender presents a significant opportunity for SMEs, particularly those specialising in professional services and construction management. Businesses that are proficient in providing customer support services, and have experience with similar contracts, may find this an attractive competition to engage in, as it highlights the importance of well-established relationships with large government bodies such as the Department for Work and Pensions. Competition in this sector can lead to sustainable growth and partnership opportunities in public service contracts.

## Notice

MOJ Professional Services for Construction Framework - Lot 1 (This contract award was not published at the time of award. It has been published for transparency purposes to provide a record of existing departmental contracts).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/92d9d91a-03a5-4f72-8539-400d11f83f73 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Feb 2018 |
| Submission deadline | 1 May 2016 |
| Future notice date | Not specified |
| Award date | 31 May 2016 |
| Contract period | 30 May 2016 - 31 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | Not specified |
| Awards value | £1,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARCADIS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79993000 - Building and facilities management services

## Release History

- 9 Feb 2018 at 15:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/92d9d91a-03a5-4f72-8539-400d11f83f73

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/92d9d91a-03a5-4f72-8539-400d11f83f73
  28th February 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-08f9c8c5-b85c-4bb8-8c46-34447091ac6b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-08f9c8c5-b85c-4bb8-8c46-34447091ac6b.json.