---
title: "Digital Platform Including Customer Relationship Management (CRM)"
ocid: "ocds-b5fd17-08f9ff29-f5d6-43d8-a70f-9d42883ef0d9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-08f9ff29-f5d6-43d8-a70f-9d42883ef0d9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-08f9ff29-f5d6-43d8-a70f-9d42883ef0d9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-08f9ff29-f5d6-43d8-a70f-9d42883ef0d9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WESTMORLAND AND FURNESS COUNCIL"
published: "2025-11-13"
---

# Digital Platform Including Customer Relationship Management (CRM)

Buyer: WESTMORLAND AND FURNESS COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-08f9ff29-f5d6-43d8-a70f-9d42883ef0d9

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## Summary

The procurement process involves Westmorland and Furness Council, located at South Lakeland House, Lowther Street, Kendal, seeking a digital platform and Customer Relationship Management (CRM) system. The key procurement stage, currently at the award phase, was conducted through a direct award via NHS SBS10175. The contract, with a value of £1,442,859, was awarded to Netcall PLC and focuses on IT services, including consulting, software development, and internet support. The project delivery is set within England, United Kingdom, with the contract period spanning from 29 November 2025 to 28 November 2030. This opportunity fell under the services category and the award was finalised on 3 November 2025, with public notification published on 13 November 2025.

This tender presents a lucrative opportunity for IT service providers specialising in digital solutions and CRM systems to expand their business within the public sector. The direct award nature of the contract indicates a streamlined process, offering stability and predictability for the supplier. Companies that are equipped to deliver comprehensive digital platforms and have experience working with local councils or similar public bodies would find this opportunity particularly beneficial. Additionally, the involvement of SME standards suggests a market conducive to fostering growth for medium-sized enterprises. This contract offers an excellent chance for businesses looking to leverage their expertise in IT services and expand their footprint in government contracts over a five-year period.

## Notice

Implementation of a single digital platform and a customer relationship management system (CRM). The contract award was carried out through NHS SBS10175 via Direct Award. This is a contract finder award notice only.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/71568843-bb3f-4b30-aa38-a9b0b74287aa |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Nov 2025 |
| Submission deadline | 3 Nov 2025 |
| Future notice date | Not specified |
| Award date | 3 Nov 2025 |
| Contract period | 29 Nov 2025 - 28 Nov 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,442,859 |
| Lots value | Not specified |
| Awards value | £1,442,859 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WESTMORLAND AND FURNESS COUNCIL |
| Locality | KENDAL |
| Post town | Lancaster |
| Postcode | LA9 4DQ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD1 Cumbria |
| ITL 3 | TLD14 Westmorland and Furness |
| Local authority | Westmorland and Furness |
| Electoral ward | Kendal Strickland and Fell |
| Westminster constituency | Westmorland and Lonsdale |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 13 Nov 2025 at 17:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/71568843-bb3f-4b30-aa38-a9b0b74287aa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/71568843-bb3f-4b30-aa38-a9b0b74287aa
  13th November 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.westmorlandandfurness.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-08f9ff29-f5d6-43d8-a70f-9d42883ef0d9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-08f9ff29-f5d6-43d8-a70f-9d42883ef0d9.json.