---
title: "DDaT21344 SEA Website Phoneline Support"
ocid: "ocds-b5fd17-0908a978-123e-4c25-b38a-2bd44588dd1d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0908a978-123e-4c25-b38a-2bd44588dd1d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0908a978-123e-4c25-b38a-2bd44588dd1d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0908a978-123e-4c25-b38a-2bd44588dd1d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2021-12-13"
---

# DDaT21344 SEA Website Phoneline Support

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-0908a978-123e-4c25-b38a-2bd44588dd1d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0908a978-123e-4c25-b38a-2bd44588dd1d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0908a978-123e-4c25-b38a-2bd44588dd1d.json)

## Summary

The UK Shared Business Services Limited has recently awarded a contract titled "DDaT21344 SEA Website Phoneline Support" to SITEL UK Limited. This procurement falls under the IT services category and is located in London. The contract, valued at £280,000, was awarded on 18th November 2021 and is set to run until 16th October 2022. The procurement was facilitated through a selective method, specifically a call-off from the Crown Commercial Services Framework for Outsourced Contact Centre and Business Services (RM6181). This award notice is part of the completed procurement process, with no current calls for competition.

This tender represents a significant opportunity for businesses operating in the IT services sector, particularly those specialising in consulting and support services. Companies that provide contact centre solutions or customer support services are well-positioned to compete in future tenders of a similar nature. By engaging in contracts similar to this one, businesses can enhance their growth prospects and establish valuable relationships with government organisations looking for reliable service providers.

## Notice

***Please note this is an award notice, not a call for competition*** The Department for Business, Energy and Industrial Strategy (BEIS) had a requirement for phoneline support for the Simple Energy Advice (SEA) website. A contract was awarded via the Crown Commercial Services Framework, Outsourced Contact Centre and Business Services (RM6181).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7ddb1bb0-e18b-4288-81f0-ff99edadc15c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Dec 2021 |
| Submission deadline | 14 Oct 2021 |
| Future notice date | Not specified |
| Award date | 18 Nov 2021 |
| Contract period | 18 Nov 2021 - 16 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £280,000 |
| Lots value | Not specified |
| Awards value | £280,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SITEL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 13 Dec 2021 at 11:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7ddb1bb0-e18b-4288-81f0-ff99edadc15c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7ddb1bb0-e18b-4288-81f0-ff99edadc15c
  13th December 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0908a978-123e-4c25-b38a-2bd44588dd1d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0908a978-123e-4c25-b38a-2bd44588dd1d.json.