---
title: "Contact Centre as a Service"
ocid: "ocds-b5fd17-090d07d6-169b-42e2-a6c7-83e3709f1e21"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-090d07d6-169b-42e2-a6c7-83e3709f1e21"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-090d07d6-169b-42e2-a6c7-83e3709f1e21.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-090d07d6-169b-42e2-a6c7-83e3709f1e21.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEEDS CITY COUNCIL"
published: "2023-10-20"
---

# Contact Centre as a Service

Buyer: LEEDS CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-090d07d6-169b-42e2-a6c7-83e3709f1e21

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-090d07d6-169b-42e2-a6c7-83e3709f1e21)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-090d07d6-169b-42e2-a6c7-83e3709f1e21.json)

## Summary

The Leeds City Council has awarded a contract for "Contact Centre as a Service" to Virgin Media Business Limited. The contract falls under the communication software package industry category. The contract period is from August 16, 2023, to March 30, 2029. The tender period ended on March 10, 2023. The contract is valued at £3,312,450.26 GBP and the delivery address is in Yorkshire and the Humber, United Kingdom.

This procurement opportunity can benefit businesses providing services in IT, consulting, software development, or internet support. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are suited to compete for this contract. Interested parties can explore potential growth opportunities by engaging with Leeds City Council for similar future tenders.

## Notice

Contact Centre as a Service awarded as part of a further competition exercise run via the Crown Commercial Services Framework RM3808.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/81826a4a-75bc-4c55-8829-7a3b57474a1c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not applicable |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Oct 2023 |
| Submission deadline | 10 Mar 2023 |
| Future notice date | Not specified |
| Award date | 15 Aug 2023 |
| Contract period | 15 Aug 2023 - 30 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £3,312,450 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEEDS CITY COUNCIL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 1UR |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIRGIN MEDIA BUSINESS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48510000 - Communication software package
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 20 Oct 2023 at 12:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/81826a4a-75bc-4c55-8829-7a3b57474a1c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/81826a4a-75bc-4c55-8829-7a3b57474a1c
  20th October 2023 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=59171&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104105
  User / Company

## Notice URLs

- https://www.leeds.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-090d07d6-169b-42e2-a6c7-83e3709f1e21. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-090d07d6-169b-42e2-a6c7-83e3709f1e21.json.