---
title: "Ticketing - System Implementation and Support Partner"
ocid: "ocds-b5fd17-091062bc-81fb-4cbf-8a1a-0390bf164d9b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-091062bc-81fb-4cbf-8a1a-0390bf164d9b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-091062bc-81fb-4cbf-8a1a-0390bf164d9b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-091062bc-81fb-4cbf-8a1a-0390bf164d9b.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ENGLISH HERITAGE-PROCUREMENT"
published: "2023-11-27"
---

# Ticketing - System Implementation and Support Partner

Buyer: ENGLISH HERITAGE-PROCUREMENT  
Current stage: Tender  
OCID: ocds-b5fd17-091062bc-81fb-4cbf-8a1a-0390bf164d9b

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## Summary

The buying organisation, English Heritage-Procurement, has initiated a tender process for the project titled "Ticketing - System Implementation and Support Partner" in the services industry category. The procurement stage is currently active, with the tender period ending on 8th January 2024 and the contract period scheduled from 18th March 2024 to 17th March 2035. The minimum contract value is £600,000, and the total contract value is £1,100,000.

This tender opportunity by English Heritage presents a chance for businesses specialising in sales, marketing, and business intelligence software development services to compete. Suitable businesses willing to partner for up to ten years and having expertise in system implementation and support can seize this opportunity to expand their market presence. The procurement method for this tender is an open procedure above the threshold, providing a fair chance for interested businesses to participate.

## Notice

English Heritage are replacing our existing Ticketing solution that is used by our circa 100 pay to enter sites to support ticketing sales and admissions for our visitors. Our expectation is that the solution will utilise our existing EPoS hardware (circa 350 tills, each with a scanner and receipt printer) where possible although we are open to the inclusion of on-site ticket admissions scanning hardware as part of your response. It is expected that implementation will take up to 12 months, followed by an initial five year contract - with provision to extend by a further five years. Additional information: Full details are available via the In-tend portal - https://in-tendhost.co.uk/english-heritage. Suppliers will need to register on the portal and login to view documentation via Tenders / Current. Is a Recurrent Procurement Type? : Yes

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/81cec1ab-15f7-4a1c-8891-c7f0593da684 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Nov 2023 |
| Submission deadline | 8 Jan 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 18 Mar 2024 - 17 Mar 2035 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ENGLISH HERITAGE-PROCUREMENT |
| Locality | WILTS |
| Post town | Swindon |
| Postcode | SN2 2EH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Mannington and Western |
| Westminster constituency | Swindon South |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48481000 - Sales or marketing software package
- 72212480 - Sales, marketing and business intelligence software development services

## Release History

- 27 Nov 2023 at 20:52 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/81cec1ab-15f7-4a1c-8891-c7f0593da684

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/81cec1ab-15f7-4a1c-8891-c7f0593da684
  27th November 2023 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/english-heritage/aspx/Home
  Additional information on how to apply for this contract

## Notice URLs

- https://in-tendhost.co.uk/english-heritage

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-091062bc-81fb-4cbf-8a1a-0390bf164d9b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-091062bc-81fb-4cbf-8a1a-0390bf164d9b.json.