---
title: "Case Management System"
ocid: "ocds-b5fd17-09154744-b725-4a7f-bf9d-ad2b505a67ca"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-09154744-b725-4a7f-bf9d-ad2b505a67ca"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-09154744-b725-4a7f-bf9d-ad2b505a67ca.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-09154744-b725-4a7f-bf9d-ad2b505a67ca.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Cabinet Office"
published: "2026-10-06"
---

# Case Management System

Buyer: Cabinet Office  
Current stage: Award  
OCID: ocds-b5fd17-09154744-b725-4a7f-bf9d-ad2b505a67ca

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-09154744-b725-4a7f-bf9d-ad2b505a67ca)  
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## Summary

The Cabinet Office procured an off-the-shelf case management system for its Parliamentary and Correspondence Team, Freedom of Information Team and Civil Service Pensions Team. The system, eCase, is used to manage correspondence, parliamentary questions and freedom of information requests. This is a software service delivered for the Cabinet Office in London. The requirement concerns a shared system used by the three teams, rather than separate tools for each function.

The procurement is complete and was awarded to Fivium Limited on 30 September 2026. The award value was £131,900. The contract period runs from 8 October 2026 to 7 October 2027. The Cabinet Office used a selective procedure to call off from a framework agreement. The original tender submission deadline was 24 September 2026. The stated procurement value was £131,900. The opportunity was identified as suitable for small and medium-sized enterprises. The available outcome records one active award to the selected supplier.

This award demonstrates demand from the Cabinet Office for an off-the-shelf case management system supporting correspondence, parliamentary questions and freedom of information requests across multiple teams. Suppliers competing for a future requirement of this kind would need a ready-to-deploy system that can handle these distinct case types and support shared access across teams. Experience configuring workflows for public-sector correspondence and information requests would be relevant to demonstrating fit. The buyer used a framework call-off route, so credible suppliers would also need to be positioned to compete through an applicable framework. The award went to an SME, and the requirement was marked suitable for SMEs, indicating that smaller software providers can compete for this scale of service.

## Notice

The Parliamentary and Correspondence Team (PCT), Freedom of Information Team (FOI) and Civil Service Pensions Team (CSP) all share access to a case management system, eCase handles correspondence, parliamentary questions and freedom of information requests off the-shelf.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d29b9bc1-d66c-4f40-a87a-ea596a9628c9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Sep 2026 |
| Contract period | 8 Oct 2026 - 7 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £131,900 |
| Lots value | Not specified |
| Awards value | £131,900 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Cabinet Office |
| Locality | LONDON |
| Postcode area | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Fivium Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 6 Oct 2026 at 15:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d29b9bc1-d66c-4f40-a87a-ea596a9628c9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d29b9bc1-d66c-4f40-a87a-ea596a9628c9
  6th October 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-09154744-b725-4a7f-bf9d-ad2b505a67ca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-09154744-b725-4a7f-bf9d-ad2b505a67ca.json.