---
title: "Oyster Cards Contact Handling Services"
ocid: "ocds-b5fd17-0919cfa7-e831-4c02-9ff6-617ffebe15f5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0919cfa7-e831-4c02-9ff6-617ffebe15f5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0919cfa7-e831-4c02-9ff6-617ffebe15f5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0919cfa7-e831-4c02-9ff6-617ffebe15f5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TRANSPORT FOR LONDON"
published: "2026-02-27"
---

# Oyster Cards Contact Handling Services

Buyer: TRANSPORT FOR LONDON  
Current stage: Award  
OCID: ocds-b5fd17-0919cfa7-e831-4c02-9ff6-617ffebe15f5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0919cfa7-e831-4c02-9ff6-617ffebe15f5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0919cfa7-e831-4c02-9ff6-617ffebe15f5.json)

## Summary

The public procurement contract for Oyster Cards Contact Handling Services has been awarded by Transport for London. This contracting process focuses on telephone-answering services provided by Journeycall Limited. The procurement method used was selective, specifically a call-off from a framework agreement. The service delivery is set in London, United Kingdom, reflecting the industry category of telephone-answering services. The contract period commences on 1st August 2025 and concludes on 31st July 2029. The award stage has been completed with key dates such as the contract award date on 16th May 2025 and the publishing date of 27th February 2026, marking significant milestones in this procurement process.

This tender provides substantial opportunities for businesses that specialise in telecommunications services, particularly those capable of handling a combination of telephony and written correspondence proficiently. While it offers a lucrative contract value of £11,500,000, it is more suited to large-scale enterprises given the size and scope of the project. Businesses aiming to expand their operations within London's dynamic transport sector can leverage this contract to establish a strong presence and demonstrate their capability to manage high-volume service demands efficiently.

## Notice

Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Oyster Card scheme.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e2f8f243-74dd-4d32-b8c3-d90ea8deb408 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2026 |
| Submission deadline | 30 Sep 2024 |
| Future notice date | Not specified |
| Award date | 15 May 2025 |
| Contract period | 31 Jul 2025 - 31 Jul 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £11,500,000 |
| Lots value | Not specified |
| Awards value | £11,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | JOURNEYCALL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 27 Feb 2026 at 15:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e2f8f243-74dd-4d32-b8c3-d90ea8deb408

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e2f8f243-74dd-4d32-b8c3-d90ea8deb408
  27th February 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0919cfa7-e831-4c02-9ff6-617ffebe15f5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0919cfa7-e831-4c02-9ff6-617ffebe15f5.json.