---
title: "Notice of Award of Delivery Partner for Customer Satifaction Surveys"
ocid: "ocds-b5fd17-092bb54a-395b-4d68-a739-4c14ebfb4c23"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-092bb54a-395b-4d68-a739-4c14ebfb4c23"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-092bb54a-395b-4d68-a739-4c14ebfb4c23.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-092bb54a-395b-4d68-a739-4c14ebfb4c23.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEGAL OMBUDSMAN"
published: "2018-03-06"
---

# Notice of Award of Delivery Partner for Customer Satifaction Surveys

Buyer: LEGAL OMBUDSMAN  
Current stage: Award  
OCID: ocds-b5fd17-092bb54a-395b-4d68-a739-4c14ebfb4c23

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-092bb54a-395b-4d68-a739-4c14ebfb4c23)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-092bb54a-395b-4d68-a739-4c14ebfb4c23.json)

## Summary

The Legal Ombudsman is seeking a delivery partner for its Customer Satisfaction Surveys, titled "Notice of Award of Delivery Partner for Customer Satisfaction Surveys." This procurement falls under the services category, specifically performance review services, and it is based in the West Midlands, United Kingdom. The contract is currently awarded and began on 1st April 2018, with an end date of 31st March 2020. The procurement was conducted through a limited method, requiring a competitive quotation below the threshold, with a total value of £72,000. The tender period concluded on 26th January 2018.

This awarded contract presents an opportunity for businesses specialising in market research and customer feedback services to expand their portfolios. Companies that provide performance review services or have experience in conducting customer satisfaction surveys would be well-suited to participate in similar future tenders. Small and medium-sized enterprises (SMEs) are encouraged to engage, as the contracting authority shows an openness to involving them in their procurement processes.

## Notice

we were seeking a provider to continue our programme of monthly surveys to assess customers' perceptions of their confidence in, and satisfaction with the services we provide. The contract was a two year contract commencing 1 April 2018

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7f6b1d0a-c56e-4b2f-b7e0-9b0e51437196 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Mar 2018 |
| Submission deadline | 26 Jan 2018 |
| Future notice date | Not specified |
| Award date | 6 Mar 2018 |
| Contract period | 31 Mar 2018 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £72,000 |
| Lots value | Not specified |
| Awards value | £72,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEGAL OMBUDSMAN |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV1 9WJ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | Heath Town |
| Westminster constituency | Wolverhampton North East |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DJS RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79313000 - Performance review services

## Release History

- 6 Mar 2018 at 13:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7f6b1d0a-c56e-4b2f-b7e0-9b0e51437196

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7f6b1d0a-c56e-4b2f-b7e0-9b0e51437196
  6th March 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-092bb54a-395b-4d68-a739-4c14ebfb4c23. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-092bb54a-395b-4d68-a739-4c14ebfb4c23.json.