---
title: "Civica on Demand Housing Benefit and Council Tax Processing"
ocid: "ocds-b5fd17-0941d4ea-aa3a-47bc-aac8-26f333b52c30"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0941d4ea-aa3a-47bc-aac8-26f333b52c30"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0941d4ea-aa3a-47bc-aac8-26f333b52c30.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0941d4ea-aa3a-47bc-aac8-26f333b52c30.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEICESTER CITY COUNCIL"
published: "2026-06-24"
---

# Civica on Demand Housing Benefit and Council Tax Processing

Buyer: LEICESTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-0941d4ea-aa3a-47bc-aac8-26f333b52c30

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## Summary

The procurement process for the contract titled "Civica on Demand Housing Benefit and Council Tax Processing" involved Leicester City Council as the buying organisation. Focusing on the software package and information systems industry, the contract addresses the provision of services related to Housing Benefits change in circumstances and Council Tax processing, with a significant workload over the span of a 12-month contract period from 1st June 2026 to 31st May 2027. The procurement method used was a direct award, announced on 29th May 2026, with Civica UK Ltd being awarded the contract valued at £785,540.36. This process is currently in the award stage, highlighting an essential service required within the United Kingdom, specifically within England.

This tender presents numerous opportunities for business growth, particularly for entities specialising in software and information systems within the public sector. The workload and the need for efficient processing solutions open the market for software developers and IT services companies, especially those capable of managing large volumes of data and transactions. Furthermore, the procurement's suitability criteria indicate opportunities for small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to engage, contributing to diverse competition and innovation within the industry. Companies with expertise in governmental software solutions can maximise their potential through direct engagement with such public sector projects.

## Notice

To deliver the Council's Housing Benefits Change in Circumstance and Universal Credit caseload, with the volumes of 10,400 and to assist with processing for Council Tax caseload, with the volumes of 88,400 items over a 12-month contractual period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0b86d6cf-898a-4268-b778-628c1cb8d6e2 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jun 2026 |
| Submission deadline | 28 May 2026 |
| Future notice date | Not specified |
| Award date | 28 May 2026 |
| Contract period | 31 May 2026 - 31 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £785,540 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTER CITY COUNCIL |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE1 1FZ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF21 Leicester |
| Local authority | Leicester |
| Electoral ward | Castle |
| Westminster constituency | Leicester South |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 24 Jun 2026 at 15:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0b86d6cf-898a-4268-b778-628c1cb8d6e2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0b86d6cf-898a-4268-b778-628c1cb8d6e2
  24th June 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.leicester.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0941d4ea-aa3a-47bc-aac8-26f333b52c30. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0941d4ea-aa3a-47bc-aac8-26f333b52c30.json.