---
title: "WSCC AE Local Healthwatch and Independent Health Complaints Advocacy Service - AWARD"
ocid: "ocds-b5fd17-0944bb54-d886-4f05-8cfa-0484be3789db"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0944bb54-d886-4f05-8cfa-0484be3789db"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0944bb54-d886-4f05-8cfa-0484be3789db.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0944bb54-d886-4f05-8cfa-0484be3789db.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SE SHARED SERVICES"
published: "2020-03-18"
---

# WSCC AE Local Healthwatch and Independent Health Complaints Advocacy Service - AWARD

Buyer: SE SHARED SERVICES  
Current stage: Award  
OCID: ocds-b5fd17-0944bb54-d886-4f05-8cfa-0484be3789db

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## Summary

The procurement process concerns the Local Healthwatch and Independent Health Complaints Advocacy Service, overseen by SE Shared Services, based in West Sussex, United Kingdom. This open tender has been awarded, with the contract commencing on 1st April 2020 and set to last until 31st March 2025. The service, valued at approximately £2,398,200, is classified under health and social work services, specifically aimed at improving local healthcare experiences and providing advocacy for health complaints. The procurement process reached its end date for submissions on 19th December 2019, and the contract has been awarded to Healthwatch West Sussex CIC following the active award status published on 10th February 2020.

This procurement presents significant opportunities for businesses specialising in health and social care services, particularly those focused on advocacy and consumer education within healthcare systems. Companies with expertise in public health assessment, patient advocacy, and community engagement would be well-positioned to leverage their capabilities in this sector. The awarded contract reflects a commitment to high-quality, accessible health services in West Sussex, encouraging businesses that can provide innovative and trust-building solutions to participate in future procurements.

## Notice

The Council is seeking a Service Provider to provide a Local Healthwatch & Independent Health Complaints Advocacy Service across the county of West Sussex. Local Healthwatch (LHW) in West Sussex will be the Independent Consumer Champion for all local residents. This is achieved by recording and reviewing residents experience the quality of Health Care and of Social Care in their local authority area. LHW will also provide information and advice to the public about accessing health and social care services and choice in relation to those services. In addition, an Independent Health Complaints Advocacy Service (IHCAS) will support individuals to access information and Independent Advocacy if they need help to complain about NHS services. IHCAS will support people who have a complaint about any aspect of healthcare as set out in the Health and Social Care Act 2012, including that which falls under the jurisdiction of the Parliamentary and Health Service Ombudsman (PHSO). Local Healthwatch in West Sussex will reach out across the whole of the county area and bring together peoples' views and experiences to improve health and social care. It will be well led, professionally managed and organized, will be built on existing knowledge & activities using partnerships and collaborations to provide high quality services. The service will be well known, independent, accessible, influential, respected and trusted by local people, decision-makers and service providers

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f57eab67-94da-49c5-a650-c4c9eb8bcdb1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2020 |
| Submission deadline | 19 Dec 2019 |
| Future notice date | Not specified |
| Award date | 10 Feb 2020 |
| Contract period | 31 Mar 2020 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,398,200 |
| Lots value | Not specified |
| Awards value | £2,211,223 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SE SHARED SERVICES |
| Locality | WEST SUSSEX |
| Post town | Portsmouth |
| Postcode | PO19 1RQ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ27 West Sussex (South West) |
| Local authority | Chichester |
| Electoral ward | Chichester Central |
| Westminster constituency | Chichester |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEALTHWATCH WEST SUSSEX |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services
- 85100000 - Health services
- 85300000 - Social work and related services

## Release History

- 18 Mar 2020 at 07:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f57eab67-94da-49c5-a650-c4c9eb8bcdb1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f57eab67-94da-49c5-a650-c4c9eb8bcdb1
  18th March 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0944bb54-d886-4f05-8cfa-0484be3789db. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0944bb54-d886-4f05-8cfa-0484be3789db.json.