---
title: "Friends and Family Service - Call for Market Engagement"
ocid: "ocds-b5fd17-096a5c7b-e768-413d-87f0-bd2e25393939"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-096a5c7b-e768-413d-87f0-bd2e25393939"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-096a5c7b-e768-413d-87f0-bd2e25393939.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-096a5c7b-e768-413d-87f0-bd2e25393939.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "COUNTESS OF CHESTER HOSPITAL NHS FOUNDATION TRUST"
published: "2018-08-24"
---

# Friends and Family Service - Call for Market Engagement

Buyer: COUNTESS OF CHESTER HOSPITAL NHS FOUNDATION TRUST  
Current stage: Planning  
OCID: ocds-b5fd17-096a5c7b-e768-413d-87f0-bd2e25393939

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## Summary

The Countess of Chester Hospital NHS Foundation Trust is currently in the planning stage of a procurement process titled "Friends and Family Service - Call for Market Engagement". This initiative focuses on the mobile telecommunications industry, specifically looking for suppliers that can provide various communication solutions including SMS services, Interactive Voice Messaging, and online platforms. Interested suppliers should note that the deadline to express interest in individual engagement meetings is 3rd September 2018, with meetings scheduled at the hospital from 10th to 12th September 2018.

This tender presents significant opportunities for businesses specialising in mobile telephony and communications infrastructure. Companies offering Interactive Voice Response software and Information Technology services would be particularly well-suited to engage in this procurement process. By participating, businesses can showcase their capabilities and contribute to shaping the specifications of future contracts, thus enhancing their growth prospects in this competitive market.

## Notice

The Countess of Chester NHS Foundation Trust are looking for a supplier that is able to provide a Friends and Family Service which covers the following areas; * SMS in and Out * Interactive Voice Messaging (IVM) * Online (E-Solution) * Paper (e.g postcards) The trusts wish to invite potential suppliers to attend an engagement meetings on Monday 10th, Tuesday 11th and Wednesday 12th September at the Countess of Chester Hospital, allocated appointments will be confirmed dependent on interest. The purpose of the supplier engagement meetings is to get an overview of the market capabilities and to stimulate interest to help develop the specification for any future procurement exercises. If you are interested please get in touch with Sophie Robinson, Specialist Buyer at the Countess of Chester (contact details below) Please note: we are not currently looking for tender submissions. Additional information: Please contact Sophie Robinson via email s.robinson6@nhs.net or telephone 01244362174 to book an appointment no later than Monday 3rd September to confirm your interest for a supplier engagement meetings. Please note: there will be individual appointments with suppliers and is not an open day.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f5f00edb-065f-4336-9765-e3f7033782f8 |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Aug 2018 |
| Submission deadline | Not specified |
| Future notice date | 3 Sep 2018 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COUNTESS OF CHESTER HOSPITAL NHS FOUNDATION TRUST |
| Locality | CHESTER |
| Post town | Chester |
| Postcode | CH2 1UL |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD63 Cheshire West and Chester |
| Local authority | Cheshire West and Chester |
| Electoral ward | Upton |
| Westminster constituency | Chester North and Neston |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32250000 - Mobile telephones
- 32571000 - Communications infrastructure
- 48512000 - Interactive voice response software package
- 72212512 - Interactive voice response software development services
- 72222300 - Information technology services

## Release History

- 24 Aug 2018 at 09:56 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/f5f00edb-065f-4336-9765-e3f7033782f8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f5f00edb-065f-4336-9765-e3f7033782f8
  24th August 2018 - Early engagement notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-096a5c7b-e768-413d-87f0-bd2e25393939. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-096a5c7b-e768-413d-87f0-bd2e25393939.json.