---
title: "Language Services"
ocid: "ocds-b5fd17-096c3a52-f29e-488b-866e-a2770e47bae8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-096c3a52-f29e-488b-866e-a2770e47bae8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-096c3a52-f29e-488b-866e-a2770e47bae8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-096c3a52-f29e-488b-866e-a2770e47bae8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2020-03-23"
---

# Language Services

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-096c3a52-f29e-488b-866e-a2770e47bae8

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## Summary

The procurement process involves the Crown Commercial Service as the buying organisation, which has established a Framework Agreement titled "Language Services" for public sector bodies across the UK. This agreement falls under the services industry and is intended for various government departments, NHS bodies, and local authorities. The procurement process is currently in the Award stage, having been awarded on 22nd April 2016 and extending for an initial term of three years with a possible one-year extension. The minimum projected value of the agreement is £140 million, with a total value estimated at £250 million.

This tender presents substantial opportunities for growth, particularly for businesses engaged in the provision of language services, including written translation, interpreting, and video language services. Companies of various scales, including small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), are encouraged to compete, given the diverse lots available under the framework. The framework supports a wide geographic range, encompassing not only London but all regions of England, Scotland, Wales, and Northern Ireland, thereby opening doors for service providers across the UK.

## Notice

Crown Commercial Service as the Authority has put in place a Pan Government Collaborative Language Services Framework Agreement for use by UK public sector bodies identified at VI.2) (and any future successors to these organisations), which include Central Government Departments and their Arm's Length Bodies and Agencies, Non Departmental Public Bodies, NHS Bodies and Local Authorities. The above Public Sector Bodies have a need for Language Services. The Services within the scope of this Framework Agreement have been divided into 22 Lots: Lot 1 Managed Service Provision of Language Services; Lot 2 Written Translation, Transcription And Ancillary Services; Lot 3 Provision of Telephone Interpreting and Video Language Services; Lot 4a Provision of Non Spoken Face to Face and Video Language Services Greater London Including Overseas; Lot 4b Provision of Non Spoken Face to Face and Video Language Services Southern England; Lot 4c Provision of Non Spoken Face to Face and Video Language Services Midlands and East of England; Lot 4d Provision of Non Spoken Face to Face and Video Language Services North of England; Lot 4e Provision of Non Spoken Face to Face and Video Language Services Scotland and Northern Ireland; Lot 5a Provision of Spoken Face to Face Interpreting Services Greater London; Lot 5b Provision of Spoken Face to Face Interpreting Services South West England; Lot 5c Provision of Spoken Face to Face Interpreting Services South Central England; Lot 5d Provision of Spoken Face toFace Interpreting Services South East England; Lot 5e Provision of Spoken Face to Face Interpreting East of England; Lot 5f Provision of Spoken Face to Face Interpreting Services East Midlands; Lot 5g Provision of Spoken Face to Face Interpreting Services West Midlands; Lot 5h Provision of Spoken Face to Face Interpreting Services Yorkshire and Humberside; Lot 5i Provision of Spoken Face to Face Interpreting Services North West England; Lot 5j Provision of Spoken Face to Face Interpreting Services North East England (Excluding Yorkshire and Humberside); Lot 5k Provision of Spoken Face to Face Interpreting Services Scotland; Lot 5l Provision of Spoken Face to Face Interpreting Services South Wales; Lot 5m Provision of Spoken Face to Face Interpreting Services Northern Ireland; Lot 5n Provision of Spoken Face to Face Interpreting Services UK and Overseas. The duration of the Framework Agreement referenced in Section II.1.4) is for the placing of orders, and all Framework Agreements have been awarded for an initial term of 3 years with an option to extend for 1 further period of 12 months. The extension will be exercised at the discretion of the Authority. Electronic ordering and/or electronic invoicing and/or electronic payment may be used during the period of the Framework Agreement and throughout the lifespan of any Call Off Agreements. The above Public Sector Bodies have a need for Language Services. The Services within the scope of this Framework Agreement have been Additional information: Due to the current COVID-19 pandemic, Crown Commercial Service (CCS) believes that the first condition set out in Regulation 72(1)(c) Public Contracts Regulations 2015 has been fulfilled in respect of the Framework Agreement. Crown Commercial Service has taken the decision to extend existing framework agreements that were due for reprocurement for a period of twelve (12 months). This is to enable CCS resource to be diverted to procuring urgent requirements to deal with COVID-19 consequences and to relieve pressure on the supply chain while short staffed, to enable businesses to continue to deliver services and goods to customers. CCS intends to deliver replacement framework agreements as quickly as possible after the initial COVID-19 impact

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5d6430cd-eb58-4890-976c-350bcde4b91b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Mar 2020 |
| Submission deadline | 26 Nov 2015 |
| Future notice date | Not specified |
| Award date | 21 Apr 2016 |
| Contract period | 21 Apr 2016 - 21 Apr 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000,000 |
| Lots value | Not specified |
| Awards value | £140,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 13 |
| Supplier names | CAPITA TRANSLATION AND INTERPRETING; CINTRA TRANSLATION; CLARION INTERPRETING; DA LANGUAGES; GLOBAL CONNECTIONS (SCOTLAND; ITL NORTH EAST; K INTERNATIONAL; LANGUAGE EMPIRE; LONDON BOROUGH OF NEWHAM; PRESTIGE NETWORK; SIGN SOLUTIONS (SLIA; THEBIGWORD GROUP; WORLDWIDE RESOURCES |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 64 - Postal and telecommunications services
- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 32232000 - Video-conferencing equipment
- 32353000 - Sound recordings
- 48521000 - Music or sound editing software package
- 64211000 - Public-telephone services
- 75230000 - Justice services
- 79510000 - Telephone-answering services
- 79530000 - Translation services
- 79540000 - Interpretation services

## Release History

- 23 Mar 2020 at 12:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5d6430cd-eb58-4890-976c-350bcde4b91b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5d6430cd-eb58-4890-976c-350bcde4b91b
  23rd March 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d9ad4c00-dafa-4bc8-a766-66bcbcd49663
  Redacted RM1092 Framework Agreement thebigword Ltd Lot 3 amended
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0cf00163-7f4c-4e03-8a36-2d9b3985a6e2
  REDACTED RM1092 Framework Agreement Cintra Translation Ltd
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/756d2b2a-a926-4b8f-86ac-c9b360f608da
  Redacted RM1092 Framework Agreement thebigword LTD Lots, 1, 2, 4 and 5 Ltd
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8f4d1539-a8eb-4a19-8d82-2096a3f22c3c
  Additional Information
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9701e1fb-d467-4af4-aacc-26f48217c00c
  Redacted RM1092 Framework Agreement London Borough of Newham
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dc1eeb29-2dae-46af-bbf8-50bb2b3ee7c9
  Redacted RM1092 Framework Agreement K International (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7fec8713-6be1-4a62-8b08-476ed4220fc2
  REDACTED RM1092 Framework Agreement Global Connections Scotland Ltd (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/cb19b0d4-9f0e-451d-9d74-9e50982832bf
  Awarded Suppliers
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6efbbb4d-2df0-47dc-92d8-0cdf718eb8d2
  REDACTED RM1092 Framework Agreement DA Languages Ltd
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d8ccc46b-c46a-43c0-ac07-5c027cd561a6
  Redacted RM1092 Framework Agreement Sign Solutions (SLIA) Ltd
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/561b5c8d-90b3-48f2-b77a-da1361987954
  Redacted RM1092 Framework Agreement Prestige Network LTD docx (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5a4b8854-9f4f-48a1-84af-86a415b6ad8f
  Redacted Framework Agreement Capita Translation and Interpreting
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bd8413a1-102f-4ccd-8a2a-fe3bc05e623e
  REDACTED RM1092 Framework Agreement Clarion Interpreting Ltd (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f775176e-6f18-4c7d-a5a9-44d0e76d89b1
  Redacted RM1092 Framework Agreement Language Empire Ltd (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7d1ef9b3-a479-444d-9844-9bcfd2ca5528
  Redacted RM1092 Framework Agreement ITL North East Ltd
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4bd2fcdc-77e2-48ef-add5-d309fdbef876
  Redacted RM1092 Framework Agreement Worldwide (1)

## Notice URLs

- http://www.gov.uk/ccs

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-096c3a52-f29e-488b-866e-a2770e47bae8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-096c3a52-f29e-488b-866e-a2770e47bae8.json.