---
title: "Contact Centre System - Liberty SolutionCare Services & Support Renewal"
ocid: "ocds-b5fd17-0970241e-91c5-445d-ac9e-be0b1eb0a5b4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0970241e-91c5-445d-ac9e-be0b1eb0a5b4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0970241e-91c5-445d-ac9e-be0b1eb0a5b4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0970241e-91c5-445d-ac9e-be0b1eb0a5b4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "YOUR HOMES NEWCASTLE LTD"
published: "2023-10-17"
---

# Contact Centre System - Liberty SolutionCare Services & Support Renewal

Buyer: YOUR HOMES NEWCASTLE LTD  
Current stage: Award  
OCID: ocds-b5fd17-0970241e-91c5-445d-ac9e-be0b1eb0a5b4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0970241e-91c5-445d-ac9e-be0b1eb0a5b4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0970241e-91c5-445d-ac9e-be0b1eb0a5b4.json)

## Summary

The public procurement contracting process involves the award of a contract for 'Contact Centre System - Liberty SolutionCare Services & Support Renewal' by Your Homes Newcastle Ltd in Newcastle upon Tyne, England. The procurement was completed through negotiation, with the contract valued at £40,000 starting from October 1, 2023, and ending on September 30, 2024.

This tender presents an opportunity for businesses providing software packages and information systems to compete for a service and maintenance contract. Your Homes Newcastle Ltd, as the buying organisation, awarded the contract to NETCALL TECHNOLOGY LIMITED. This tender is most suitable for small to medium enterprises (SMEs) in the services industry looking to secure long-term support and maintenance projects.

## Notice

One year's continued annual support and maintenance for the existing Liberty SolutionCare software system located in our Customer Contact Centre. The current Supplier provides a system for the Contact Centre which relates to Qmax, CC6/7 telephony, a Contact Centre portal, automated operator, call routing and, recordings.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/48c91679-1cba-4a77-a1a1-010deb89d559 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Awarded through negotiation as the solution is owned by the successful Company and therefore only they can provide the service and support |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Oct 2023 |
| Submission deadline | 30 Sep 2023 |
| Future notice date | Not specified |
| Award date | 29 Sep 2023 |
| Contract period | 30 Sep 2023 - 30 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | £39,697 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YOUR HOMES NEWCASTLE LTD |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE7 7LX |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Dene & South Gosforth |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 Oct 2023 at 08:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/48c91679-1cba-4a77-a1a1-010deb89d559

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/48c91679-1cba-4a77-a1a1-010deb89d559
  17th October 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.yhn.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0970241e-91c5-445d-ac9e-be0b1eb0a5b4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0970241e-91c5-445d-ac9e-be0b1eb0a5b4.json.