---
title: "A FULLY MANAGED END-TO-END IT SUPPORT SERVICE TO THE NORTH LONDON CORONER'S JURISDICTION"
ocid: "ocds-b5fd17-09cbcb98-c04e-4dda-b8c8-017247099eac"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-09cbcb98-c04e-4dda-b8c8-017247099eac"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-09cbcb98-c04e-4dda-b8c8-017247099eac.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-09cbcb98-c04e-4dda-b8c8-017247099eac.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LONDON BOROUGH OF HARINGEY"
published: "2022-01-05"
---

# A FULLY MANAGED END-TO-END IT SUPPORT SERVICE TO THE NORTH LONDON CORONER'S JURISDICTION

Buyer: LONDON BOROUGH OF HARINGEY  
Current stage: Tender  
OCID: ocds-b5fd17-09cbcb98-c04e-4dda-b8c8-017247099eac

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## Summary

The London Borough of Haringey is seeking bids for a fully managed end-to-end IT support service specifically for the North London Coroner's jurisdiction. This procurement, classified under the industry category of IT services, is currently in the active tender stage, with bids due by 7th February 2022 at 17:00 GMT. The contract, valued at £250,000, will commence on 1st April 2022 and is expected to run until 31st March 2025. Interested firms should ensure they are familiar with the open procedure stipulated for this procurement process.

This tender presents a significant opportunity for businesses specialising in IT services, particularly those offering consulting, software development, and support. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the project requires robust support services that may cater to diverse technical needs. Companies equipped to handle both on-site and remote support and capable of managing service level agreements efficiently will find this opportunity particularly suitable for fostering business growth.

## Notice

Provide a fully managed end-to-end IT infrastructure and support service, which includes: A1 the provision of end-to end IT support, between the hours of 8am and 6pm, Monday to Friday, excluding public holidays. A2 on-site and remote, first, second, and third-line support, either directly or via triage and liaising with third party service providers to achieve satisfactory conclusion to issues raised and meet agreed service levels of the entire service. A3 enabling the coroner's service to log support calls by telephone, email or on a portal and have the calls responded to in a timely manner, with resolution within the agreed Service Level Agreement parameters contained in Appendix X. All calls logged should be identified by a call reference number and users should either be able view the status of calls on a portal or receive regular email status updates. More detailed specifications are available in the tender pack.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a2d92cb7-fa2e-4cf9-98d1-6fa9bec3b29f |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jan 2022 |
| Submission deadline | 7 Feb 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2022 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HARINGEY |
| Locality | LONDON |
| Post town | North London |
| Postcode | N22 8LE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Haringey |
| Electoral ward | Bounds Green |
| Westminster constituency | Southgate and Wood Green |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Jan 2022 at 14:42 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a2d92cb7-fa2e-4cf9-98d1-6fa9bec3b29f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a2d92cb7-fa2e-4cf9-98d1-6fa9bec3b29f
  5th January 2022 - Opportunity notice on Contracts Finder
- https://s2c.waxdigital.co.uk/ProcurementLBHaringey

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-09cbcb98-c04e-4dda-b8c8-017247099eac. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-09cbcb98-c04e-4dda-b8c8-017247099eac.json.