---
title: "Business Administration, Customer Service Specialist and Customer Service Practitioner Apprenticeships"
ocid: "ocds-b5fd17-0a32ec4b-5474-4411-b906-4c63da470b6e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0a32ec4b-5474-4411-b906-4c63da470b6e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0a32ec4b-5474-4411-b906-4c63da470b6e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0a32ec4b-5474-4411-b906-4c63da470b6e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Ministry of Justice"
published: "2026-09-18"
---

# Business Administration, Customer Service Specialist and Customer Service Practitioner Apprenticeships

Buyer: Ministry of Justice  
Current stage: Award  
OCID: ocds-b5fd17-0a32ec4b-5474-4411-b906-4c63da470b6e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0a32ec4b-5474-4411-b906-4c63da470b6e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0a32ec4b-5474-4411-b906-4c63da470b6e.json)

## Summary

The Ministry of Justice procured apprenticeship training services covering Business Administration Level 3, Customer Service Specialist Level 3 and Customer Service Practitioner Level 2. The requirement is classified as education and training services and is intended to support the organisation’s business administration and customer service workforce. Delivery may take place across the United Kingdom, the Channel Islands, the Isle of Man, British Overseas Territories, Europe and other locations worldwide. This is a service requirement suitable for small and medium-sized enterprises. The selected provider, CT Skills Limited, is an SME. The buyer is the Ministry of Justice, based at 102 Petty France, London, England. The scope is focused on structured apprenticeship provision at three specified levels and occupational areas.

This procurement is complete and was awarded to CT Skills Limited on 19 August 2026. The award value is £5,023,125 including the stated currency of GBP. The contract runs from 1 September 2026 to 31 August 2034. It was made through a direct award using the Yorkshire Purchasing Organisation Apprenticeships and Associated Training Framework, as a call-off from a framework agreement. The tender submission deadline was 31 August 2026 at 12:00 British Summer Time, although this is an award notice rather than an invitation to compete. The procurement used a selective method and was evaluated through the framework’s direct-award process. One supplier is identified as awarded, with an active award status.

For suppliers that did not win, this award indicates substantial and sustained demand from the Ministry of Justice for apprenticeship delivery in business administration and customer service. A credible competitor for a future requirement would need to provide Business Administration Level 3, Customer Service Specialist Level 3 and Customer Service Practitioner Level 2 programmes, with the systems and teaching capacity to support delivery across the United Kingdom and potentially wider territories. The award also shows that the buyer uses the Yorkshire Purchasing Organisation Apprenticeships and Associated Training Framework and direct framework call-offs for this type of provision. Relevant providers should therefore assess their framework position, ability to deliver multiple apprenticeship standards, and capacity to support a large, geographically dispersed public-sector workforce.

## Notice

****This is an award notice, not a call for competition.**** The contract has been awarded using the outlined Direct Award process in the Yorkshire Purchasing Organisation (YPO) Apprenticeships and Associated Training Framework - 1086. The requirement is for the provision of Business Administration Level 3, Customer Service Specialist Level 3 and Customer Service Practitioner Level 2 Apprenticeships.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/689965c9-1d67-4ef0-b943-109e018e3c50 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Aug 2026 |
| Contract period | 1 Sep 2026 - 31 Aug 2034 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £5,023,125 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Ministry of Justice |
| Locality | LONDON |
| Postcode area | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CT SKILLS LIMITED |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 18 Sep 2026 at 13:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/689965c9-1d67-4ef0-b943-109e018e3c50

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/689965c9-1d67-4ef0-b943-109e018e3c50
  18th September 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0a32ec4b-5474-4411-b906-4c63da470b6e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0a32ec4b-5474-4411-b906-4c63da470b6e.json.