---
title: "Customer Satisfaction Survey - AWARD"
ocid: "ocds-b5fd17-0a3d317c-ee28-43a7-89ac-2b36634f8c1f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0a3d317c-ee28-43a7-89ac-2b36634f8c1f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0a3d317c-ee28-43a7-89ac-2b36634f8c1f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0a3d317c-ee28-43a7-89ac-2b36634f8c1f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EAST SUFFOLK COUNCIL"
published: "2023-05-18"
---

# Customer Satisfaction Survey - AWARD

Buyer: EAST SUFFOLK COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-0a3d317c-ee28-43a7-89ac-2b36634f8c1f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0a3d317c-ee28-43a7-89ac-2b36634f8c1f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0a3d317c-ee28-43a7-89ac-2b36634f8c1f.json)

## Summary

The East Suffolk Council awarded a contract for a Customer Satisfaction Survey, aiming to gain insights into customer satisfaction levels with its services. The tender was in the form of an open procedure, with a contract period running from 24th March 2023 to 31st August 2023. The survey will be conducted in the East of England, United Kingdom, with a focus on statistics and decision-making based on customer feedback.

This opportunity could benefit businesses involved in opinion research or customer service improvement. Small and medium enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are well-suited to engage in this type of service procurement. The East Suffolk Council, as the buying organisation, seeks to enhance its customer experience by investing resources based on the survey's data, creating potential avenues for growth and collaboration.

## Notice

The Authority looks to procure a one-off survey on customer satisfaction, with a view to instituting regular surveys in due course. The overall objective is for the Authority to gain statistically robust insight into customers' satisfaction levels with its services. These insights will need to be of sufficient statistical quality to support decisions on where and how to invest finite resources in developing the customer experience.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/08e4a0cd-b30a-40ca-9058-45b7acc33bb8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 May 2023 |
| Submission deadline | 3 Mar 2023 |
| Future notice date | Not specified |
| Award date | 17 May 2023 |
| Contract period | 24 Mar 2023 - 31 Aug 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST SUFFOLK COUNCIL |
| Locality | WOODBRIDGE |
| Post town | Ipswich |
| Postcode | IP12 1RT |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH63 East Suffolk |
| Local authority | East Suffolk |
| Electoral ward | Melton |
| Westminster constituency | Suffolk Coastal |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPINION RESEARCH SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 18 May 2023 at 14:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/08e4a0cd-b30a-40ca-9058-45b7acc33bb8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/08e4a0cd-b30a-40ca-9058-45b7acc33bb8
  18th May 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0a3d317c-ee28-43a7-89ac-2b36634f8c1f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0a3d317c-ee28-43a7-89ac-2b36634f8c1f.json.