---
title: "Customer Insight Services - AWARD"
ocid: "ocds-b5fd17-0a64d3c9-7961-449e-a213-59bfab231ca0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0a64d3c9-7961-449e-a213-59bfab231ca0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0a64d3c9-7961-449e-a213-59bfab231ca0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0a64d3c9-7961-449e-a213-59bfab231ca0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ALLIANCE HOMES"
published: "2019-08-20"
---

# Customer Insight Services - AWARD

Buyer: ALLIANCE HOMES  
Current stage: Award  
OCID: ocds-b5fd17-0a64d3c9-7961-449e-a213-59bfab231ca0

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## Summary

The procurement process involves the award of a contract for Customer Insight Services by Alliance Homes, a provider operating in the housing sector based in Portishead, North Somerset, United Kingdom. The tender is classified under survey services and was awarded on 16 August 2019, with the contract effective from 10 September 2019 to 9 September 2021. The anticipated value of the contract ranges from £260,000 to £1,220,000, and the procurement was conducted under the Open Procedure as outlined in The Public Contracts Regulations 2015.

This tender presents significant opportunities for businesses specialising in survey services, including survey design, conduction, and analysis. Companies capable of delivering customer insight solutions would be ideally positioned to compete for this contract. The structured approach towards extending the contract for up to four years highlights the potential for long-term engagement, making it attractive for small and medium-sized enterprises (SMEs) looking to expand their portfolios and client bases in the public services sector.

## Notice

This procurement is for the provision of Customer Insight Services. It is intended to place a resulting contract with one service provider for a period of two years with the possibility of two extensions each for a period of two years. It is anticipated that the value of any resulting contract will be between 260,000 GBP and 1,220,000 GBP (ex VAT). This procurement is being undertaken using the Open Procedure of The Public Contracts Regulations 2015. NSAH (Alliance Homes) Ltd, trading as Alliance Homes is the parent company of the Alliance Homes Group which comprises of: Alliance Homes (Ventures) Ltd, Alliance Living Care Ltd, Alliance Homes Rented Ltd, Alliance Homes Sales Ltd and Alliance Homes Partnerships Ltd. Any current or future member of the current Alliance Homes group of companies or any of its partnering organisations may contract through this procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8d319aac-50cb-4762-bc15-342dd7d50f5b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Aug 2019 |
| Submission deadline | 25 Jun 2019 |
| Future notice date | Not specified |
| Award date | 15 Aug 2019 |
| Contract period | 9 Sep 2019 - 9 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,220,000 |
| Lots value | Not specified |
| Awards value | £472,808 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ALLIANCE HOMES |
| Locality | - |
| Post town | Bristol |
| Postcode | BS20 7AW |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK61 North Somerset |
| Local authority | North Somerset |
| Electoral ward | Portishead East |
| Westminster constituency | North Somerset |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MARU/MATCHBOX (FORMERLY MARU/EDR |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79311100 - Survey design services
- 79311200 - Survey conduction services
- 79311300 - Survey analysis services

## Release History

- 20 Aug 2019 at 08:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8d319aac-50cb-4762-bc15-342dd7d50f5b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8d319aac-50cb-4762-bc15-342dd7d50f5b
  20th August 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.alliancehomes.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0a64d3c9-7961-449e-a213-59bfab231ca0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0a64d3c9-7961-449e-a213-59bfab231ca0.json.