---
title: "Payments Tracing"
ocid: "ocds-b5fd17-0a68b758-e05c-4252-9cde-f8bb31a14c22"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0a68b758-e05c-4252-9cde-f8bb31a14c22"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0a68b758-e05c-4252-9cde-f8bb31a14c22.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0a68b758-e05c-4252-9cde-f8bb31a14c22.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M Revenue & Customs"
published: "2026-09-09"
---

# Payments Tracing

Buyer: H M Revenue & Customs  
Current stage: Award  
OCID: ocds-b5fd17-0a68b758-e05c-4252-9cde-f8bb31a14c22

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## Summary

HM Revenue and Customs (HMRC) commissioned payments-tracing services to help reduce uncollected tax overpayments. The requirement is for data that supports HMRC’s communications with customers, including mobile telephone numbers, email addresses and up-to-date postal addresses. The work relates to the tracing and provision of contact information for people who have not collected repayments following tax calculations. It is classified as research consultancy services and falls within the services category. Delivery covers the United Kingdom. HMRC is the UK tax, payments and customs authority, and its Payments function manages payment processes into and out of the department. The requirement supports efforts to improve recovery of outstanding overpayments through targeted customer contact.

The procurement is complete and the contract was awarded to Experian Limited on 23 July 2026. The awarded value is £150,000, including the stated currency, and the contract period runs from 31 July 2026 to 31 January 2027. The procurement used a selective procedure as a call-off from a framework agreement. The tender submission deadline was 16 July 2026 at 5pm. HMRC assessed the requirement through this framework call-off route, with the award now active. Experian Limited is the selected supplier. The opportunity was identified as suitable for small and medium-sized enterprises, although the contract was awarded to a large supplier. The procurement covered one overall requirement rather than separately awarded lots.

For suppliers considering future HMRC requirements of this kind, the award shows demand for reliable payments-tracing and contact-data services supporting large-scale public-sector customer communications. A credible competitor would need to locate or verify mobile numbers, email addresses and postal addresses, and supply the results in a form that HMRC can use to contact customers about uncollected repayments. Relevant capability includes research consultancy, data sourcing, identity or address resolution, data quality management and handling sensitive personal information responsibly. Suppliers would also need the operational capacity to process substantial volumes accurately and consistently, together with clear controls for data protection, security, governance and auditability. The route used indicates that framework participation or access to a suitable framework can be commercially important for comparable HMRC work.

## Notice

HM Revenue and Customs (HMRC) is the UK's tax, payments, and customs authority, collecting tax revenue. HMRC collects the money that pays for the UK's public services and aids families and individuals with targeted financial support. HMRC does this by being impartial and increasingly efficient in its administration. HMRC helps the honest majority to get their tax right and makes it hard for the dishonest minority to cheat the system. 1.2 HMRC Payments are responsible for all payments in and out processes within HMRC. In 2025 to 2026, 4.8 million P800 Tax Calculation overpayment letters were issued. Approximately 1m remain uncollected due to a variety of different reasons. HMRC Payments are looking to reduce the volume of uncollected overpayments by securing contact detail, mobile number, email address and postal address. 2. General Overview 2.1 Data is sought to help support HMRCs aim to reduce the number of uncollected repayments. The data would support HMRC's communications approach by providing HMRC with customer mobile numbers, email addresses and up-to date address details so customers can be contacted and nudged to collect their overpayment.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ea4153fe-5361-4c67-81c0-a0c46caec459 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Jul 2026 |
| Contract period | 31 Jul 2026 - 31 Jan 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,000 |
| Lots value | Not specified |
| Awards value | £150,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M Revenue & Customs |
| Locality | LONDON |
| Postcode area | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Experian Limited |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73210000 - Research consultancy services

## Release History

- 9 Sep 2026 at 16:13 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ea4153fe-5361-4c67-81c0-a0c46caec459
- 7 Sep 2026 at 10:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ea4153fe-5361-4c67-81c0-a0c46caec459

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ea4153fe-5361-4c67-81c0-a0c46caec459
  9th September 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0a68b758-e05c-4252-9cde-f8bb31a14c22. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0a68b758-e05c-4252-9cde-f8bb31a14c22.json.