---
title: "Electronic Call Monitoring - Gloucestershire County Council"
ocid: "ocds-b5fd17-0a77ae4d-8af9-47a0-9612-f012659cb3c5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0a77ae4d-8af9-47a0-9612-f012659cb3c5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0a77ae4d-8af9-47a0-9612-f012659cb3c5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0a77ae4d-8af9-47a0-9612-f012659cb3c5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GLOUCESTERSHIRE COUNTY COUNCIL"
published: "2026-02-27"
---

# Electronic Call Monitoring - Gloucestershire County Council

Buyer: GLOUCESTERSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-0a77ae4d-8af9-47a0-9612-f012659cb3c5

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## Summary

Gloucestershire County Council has initiated a procurement process for an Electronic Call Monitoring System, awarding the contract to Access UK Ltd. The contract, valued at £1,500,000, is set to span three years with the option for a one-year plus one-year extension. The procurement falls under the industry category of Software package and information systems, classified under CPV code 48000000. The contract encompasses multiple regions across the United Kingdom, including North East, North West, and several others. The procurement method utilised is a selective, Restricted procedure above the threshold, with the award phase having commenced with the contract planned to start on 1 April 2025 and conclude on 31 March 2028.

This tender represents significant business growth opportunities, particularly for organisations capable of providing robust software and information systems. Small and medium enterprises (SMEs) are particularly encouraged, as indicated by the procurement suitability criterion favouring SMEs. With a broad geographic delivery scope, businesses with a flexible and scalable operational structure fit well with the requirements. Engaging in such procurement processes can pave the way for establishing long-term partnerships with public sector clients like Gloucestershire County Council, providing a stable revenue stream and enhancing business credentials.

## Notice

Gloucestershire County Council is awarding a contract for Electronic Call Monitoring System to Access UK Ltd for a period of three years with an optional extension of one + one years. The contract value is PS1,500,000. This was procured via CCS Vertical Applications RM6259.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d1533df4-ae77-4637-9611-83824cec0ec5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2026 |
| Submission deadline | 5 Jul 2024 |
| Future notice date | Not specified |
| Award date | 13 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | Not specified |
| Awards value | £1,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GLOUCESTERSHIRE COUNTY COUNCIL |
| Locality | GLOUCESTER |
| Post town | Gloucester |
| Postcode | GL1 2TH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK73 Gloucestershire CC |
| Local authority | Gloucester |
| Electoral ward | Westgate |
| Westminster constituency | Gloucester |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCESS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 27 Feb 2026 at 11:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d1533df4-ae77-4637-9611-83824cec0ec5
- 11 Apr 2025 at 12:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f4d96489-27f2-4c81-8802-0747fba368c9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d1533df4-ae77-4637-9611-83824cec0ec5
  27th February 2026 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/f4d96489-27f2-4c81-8802-0747fba368c9
  11th April 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.gloucestershire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0a77ae4d-8af9-47a0-9612-f012659cb3c5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0a77ae4d-8af9-47a0-9612-f012659cb3c5.json.