---
title: "Customer Service Apprenticeships Level 3 - ST0071"
ocid: "ocds-b5fd17-0a7a562d-90b2-4dea-8039-96cd8a4518f3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0a7a562d-90b2-4dea-8039-96cd8a4518f3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0a7a562d-90b2-4dea-8039-96cd8a4518f3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0a7a562d-90b2-4dea-8039-96cd8a4518f3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2021-05-20"
---

# Customer Service Apprenticeships Level 3 - ST0071

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-0a7a562d-90b2-4dea-8039-96cd8a4518f3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0a7a562d-90b2-4dea-8039-96cd8a4518f3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0a7a562d-90b2-4dea-8039-96cd8a4518f3.json)

## Summary

The procurement process, managed by the Department for Work and Pensions, involves the awarding of a contract for Customer Service Apprenticeships Level 3 (ST0071). This service falls under the customer services industry classification, with an estimated contract value of £1.2 million. The contract commenced on 14th December 2020 and will conclude on 31st December 2022. The procurement method employed was selective, leveraging a call-off from a dynamic purchasing system, and the related tender period concluded on 13th December 2020. The contract is expected to be fulfilled across various locations, including the United Kingdom and the British Overseas Territories.

This awarded contract for customer service apprenticeships presents considerable opportunities for training organisations and educational providers looking to expand their reach. Businesses that specialise in staff development services, particularly those with experience in delivering apprenticeship programmes, would be particularly well-suited to engage in future tenders of this nature. By aligning their offerings with the Department for Work and Pensions' skills training objectives, these organisations can tap into the growing market for workforce development within the public sector.

## Notice

Awarded Contract for Customer Service Apprenticeships Level 3 - ST0071 for Department for Work and Pensions staff.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7c69d3fb-4d1e-46b1-8c15-9d906d53d4ae |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2021 |
| Submission deadline | 13 Dec 2020 |
| Future notice date | Not specified |
| Award date | 7 Dec 2020 |
| Contract period | 14 Dec 2020 - 31 Dec 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,200,000 |
| Lots value | Not specified |
| Awards value | £1,200,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LIFETIME TRAINING GROUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services
- 79633000 - Staff development services

## Release History

- 20 May 2021 at 10:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7c69d3fb-4d1e-46b1-8c15-9d906d53d4ae

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7c69d3fb-4d1e-46b1-8c15-9d906d53d4ae
  20th May 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/12731628-7df8-40cc-bac9-07c7d1913c1a
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/466a385b-6fe4-4ca3-8e50-e17447a6e8ee
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d3f696b1-7e11-4e35-af4e-f8d73afa7590
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0a7a562d-90b2-4dea-8039-96cd8a4518f3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0a7a562d-90b2-4dea-8039-96cd8a4518f3.json.