---
title: "Provision of ongoing hosting, support of the existing Pay360 Payment suite"
ocid: "ocds-b5fd17-0a88891a-7482-4f74-a2ff-aa9748c7d546"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0a88891a-7482-4f74-a2ff-aa9748c7d546"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0a88891a-7482-4f74-a2ff-aa9748c7d546.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0a88891a-7482-4f74-a2ff-aa9748c7d546.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GATESHEAD COUNCIL"
published: "2021-12-14"
---

# Provision of ongoing hosting, support of the existing Pay360 Payment suite

Buyer: GATESHEAD COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-0a88891a-7482-4f74-a2ff-aa9748c7d546

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## Summary

The procurement process, initiated by Gateshead Council, is for the provision of ongoing hosting and support for the existing Pay360 Payment suite, classified under IT services (CPV 72000000). Located in Gateshead, England, this selective tender was completed with a contract value of £102,062.59. The contract period runs from 30th November 2021 until 29th November 2024, following the tender period that ended on 29th November 2021.

This tender presents significant opportunities for businesses engaged in IT services, cloud computing, and payment solutions. Companies with expertise in secure payment systems, software development, and ongoing technical support would be well-suited to compete. The ongoing nature of this contract indicates a reliable revenue stream for potential suppliers who can deliver high-quality services in line with the specifications required by Gateshead Council.

## Notice

Gateshead Council has called off from KCS Professional Services for Managed Services for Business Framework Agreement - Y16018 Hosting, Support and Maintenance for existing Pay360 service. The Supplier will provide the products and services set out below: Secure Cloud (sCloud) Income Management - Income Management (AIM). The central income processing and repository module used to assist with validating, processing and storage of income. sCloud Paye.net, a browser-based solution that supports payments by debit or credit card taken over the telephone. The solution can be configured to handle face-to-face cash, cheque and card payments with configurable, point to point (P2PE) Chip & PIN device options upon request and subject to appropriate configuration fees. ACR counter receipting A cash office/back-office module to facilitate all customer present transactions. Secure Bureau Service Hosted, PCI DSS certified card authorisation service processing card transactions for Paye.net with integrated secure Chip and Pin devices. Terminal Management System (P2PE) and clients Console to manage and secure chip and pin estate in line with Payment Card Industry Data Security Standards (PCI DSS ) and point to point (P2PE) chip and pin encryption mandates. Secure Card Portal (SCP) which provides the secure Pay360 hosted online card entry pages and authorisation process enabling seamless integration with any third-party website, front-end form, specialist system or application which typically capture customer details and what they are paying for. The Portal pages then manage the secure payment service for such systems. Other Portals for Planning and Licensing are included. Automated Touchtone System a highly secure, convenient, fast and easy to use payment channel enabling self-service Pay360 hosted Touch Tone payments to be made by citizens directly. Support will include agreed required upgrades during the term

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dfc8fefa-e669-4120-87d4-25014922031a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Dec 2021 |
| Submission deadline | 29 Nov 2021 |
| Future notice date | Not specified |
| Award date | 29 Nov 2021 |
| Contract period | 30 Nov 2021 - 29 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £85,052 |
| Lots value | Not specified |
| Awards value | £85,052 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GATESHEAD COUNCIL |
| Locality | GATESHEAD |
| Post town | Newcastle upon Tyne |
| Postcode | NE8 1HH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Gateshead |
| Electoral ward | Bridges |
| Westminster constituency | Gateshead Central and Whickham |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 14 Dec 2021 at 11:18 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dfc8fefa-e669-4120-87d4-25014922031a
- 10 Dec 2021 at 08:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dfc8fefa-e669-4120-87d4-25014922031a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dfc8fefa-e669-4120-87d4-25014922031a
  14th December 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0a88891a-7482-4f74-a2ff-aa9748c7d546. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0a88891a-7482-4f74-a2ff-aa9748c7d546.json.