--- title: "Market Engagement - Older People and Long Term Conditions- Redesign of Telecare services: London Borough of Hackney" ocid: "ocds-b5fd17-0a9353f7-86f6-4713-8850-613cf42b2dbf" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0a9353f7-86f6-4713-8850-613cf42b2dbf" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0a9353f7-86f6-4713-8850-613cf42b2dbf.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-0a9353f7-86f6-4713-8850-613cf42b2dbf.json" source: "Contracts Finder" current_stage: "Planning" buyer: "LONDON BOROUGH OF HACKNEY" published: "2019-11-13" --- # Market Engagement - Older People and Long Term Conditions- Redesign of Telecare services: London Borough of Hackney Buyer: LONDON BOROUGH OF HACKNEY Current stage: Planning OCID: ocds-b5fd17-0a9353f7-86f6-4713-8850-613cf42b2dbf [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0a9353f7-86f6-4713-8850-613cf42b2dbf) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0a9353f7-86f6-4713-8850-613cf42b2dbf.json) ## Summary The London Borough of Hackney is initiating a market engagement process titled "Market Engagement - Older People and Long Term Conditions- Redesign of Telecare services." This procurement falls within the social work and related services industry category. The engagement event is scheduled for 3rd December 2019, and the engagement will conclude on 2nd December 2019. This planning stage aims to redesign the current Integrated Telecare service, with the current contract set to expire on 21st February 2021. Interested parties can confirm their attendance via the provided portal. This tender presents significant opportunities for providers of Telecare and Assistive Technology Services, particularly Small and Medium-sized Enterprises (SMEs) and Voluntary, Community, and Social Enterprises (VCSEs). Businesses that can innovate in digital assistive technologies or offer alternatives for service delivery models may find themselves well-positioned in this competitive environment. The focus on enhancing independence for vulnerable individuals and improving overall health and wellbeing outcomes opens pathways for tailored services that meet the diverse needs of the community. ## Notice Calling all Providers of Telecare and Assistive Technology Services. The London Borough of Hackney ("the Council") intends to redesign their current Integrated Telecare service. We are keen to engage with providers, to understand the market view in order to inform and shape the planned redesign. We would like to invite you to our market engagement event, details below: The Future of Telecare Market Engagement Event Tuesday, 3rd December 2019 - 1pm - 2:30pm The Tomlinson Centre, Queensbridge Rd, London E8 3NDOur current Integrated Telecare service offers the four core service elements listed below: a) Call Monitoring Service: call monitoring and answering, performance monitoring and information management responsibilities. b) Telecare Response Service: provision of a locally based 24/7 Telecare response service with key holding and information management. c) Telecare Equipment Service: supply, installation, replacement and removal, ongoing battery and equipment maintenance and testing, sensor adjustment and reprogramming, and follow-up service user visits. d) ParaDoc: a rapid response team commissioned separately by City and Hackney CCG, consisting of a Doctor and a Paramedic who can assess and manage patients in their own home. The Council's Telecare Response Service are able to refer to the ParaDoc service instead of using 999, for Telecare users with urgent medical and social needs, as well as for falls. The key aims of the service are: o to ensure the safety of vulnerable people living in Hackney, enabling them to live with greater independence for as long as possible, and enhancing their quality of life, dignity and autonomy. o to improve health and wellbeing outcomes for informal carers, o to support service users and their carers to actively engage with their local communities, o to reduce unnecessary emergency hospital admissions, o to facilitate timely hospital discharge; o and to prevent and delay the need for people to move to higher care services. The current contract for the Integrated Telecare service is due to end on 21st February 2021. Initial benchmarking/research of other Local Authority Telecare/assistive technology services, and feedback from our current provider, indicates that a redesign of the current service is needed As part of the redesign the engagement with the market is a way of how the Council and its health partners can develop a service that meets the needs of current and future service users The Council wish to take this opportunity to redesign the current service, with a focuson, but not limited to: o exploring the opportunities offered by the rapidly developing market in new digital assistive technologies, o considering alternative options for the future delivery of each service element, including the possible benefits of insourcing; o and developing a strategy which ensures our services are prepared for the Digital Shift, December 2025. Please confirm your attendance via the portal. Maximum of 3 representatives ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d110bdbf-5a9d-4ab0-b295-58bba2692169 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Nov 2019 | | Submission deadline | Not specified | | Future notice date | 2 Dec 2019 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF HACKNEY | | Locality | HACKNEY | | Post town | East London | | Postcode | E8 1DY | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI41 Hackney and Newham | | Local authority | Hackney | | Electoral ward | Hackney Central | | Westminster constituency | Hackney South and Shoreditch | | Delivery location | Not specified | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85300000 - Social work and related services ## Release History - 13 Nov 2019 at 15:35 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/d110bdbf-5a9d-4ab0-b295-58bba2692169 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d110bdbf-5a9d-4ab0-b295-58bba2692169 13th November 2019 - Early engagement notice on Contracts Finder - https://procontract.due-north.com/Advert?advertId=aec0bf25-2406-ea11-80fb-005056b64545 Advert ## Notice URLs - http://www.hackney.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0a9353f7-86f6-4713-8850-613cf42b2dbf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0a9353f7-86f6-4713-8850-613cf42b2dbf.json.