---
title: "Independent Complaints Investigators and Independent Person Services"
ocid: "ocds-b5fd17-0ae928d4-660c-4c10-8d2a-3b4b1503d4ae"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ae928d4-660c-4c10-8d2a-3b4b1503d4ae"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0ae928d4-660c-4c10-8d2a-3b4b1503d4ae.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0ae928d4-660c-4c10-8d2a-3b4b1503d4ae.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SHEFFIELD CITY COUNCIL"
published: "2025-03-31"
---

# Independent Complaints Investigators and Independent Person Services

Buyer: SHEFFIELD CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-0ae928d4-660c-4c10-8d2a-3b4b1503d4ae

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## Summary

Sheffield City Council has completed the procurement process to appoint a single supplier for Independent Complaints Investigators and Independent Person Services. This contract falls under the business services category, specifically covering law, marketing, consulting, recruitment, printing, and security services. The process utilised an open procedure method, inviting competitive bids. The contract is awarded to Carter Brown - The Expert Service, based in Birmingham, for a three-year period starting from 1st April 2025, with the possibility of a twelve-month extension. Procurement details and regulations were designed to ensure efficiency and compliance, with the contract worth £200,000.

This tender represents significant opportunities for business growth, particularly for large companies specialising in consultancy, legal, and investigative services. It emphasises the need for delivering specialised services in line with stringent regulatory requirements, making it an attractive proposition for businesses with expertise in managing complex procedures. Companies positioned to offer skilled independent investigations and related services will find this contract beneficial for expanding their footprint within the Yorkshire and the Humber region, supported by the structured oversight provided by Sheffield City Council.

## Notice

Sheffield City Council is seeking appoint a single supplier to provide Independent Investigators (II) and Independent People (IP) to deliver a service that ensures the independent element of the Complaints Procedure is met in an efficient and effective way, and in accordance with the Regulations. This service will be for a three-year period (with an optional 12-month extension).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ba5fb060-bc0f-475f-9c33-53181dd557cc |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2025 |
| Submission deadline | 9 Dec 2024 |
| Future notice date | Not specified |
| Award date | 3 Feb 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £200,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHEFFIELD CITY COUNCIL |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2HH |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CARTER BROWN - THE EXPERT SERVICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 31 Mar 2025 at 08:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ba5fb060-bc0f-475f-9c33-53181dd557cc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ba5fb060-bc0f-475f-9c33-53181dd557cc
  31st March 2025 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=87360&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104130
  User / Company

## Notice URLs

- http://sheffield.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ae928d4-660c-4c10-8d2a-3b4b1503d4ae. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0ae928d4-660c-4c10-8d2a-3b4b1503d4ae.json.