---
title: "CAFCASS Provision of Cloud Contact centre as a Service (CCaaS) and Cloud telephony Services"
ocid: "ocds-b5fd17-0ae9deeb-46c9-4f21-a99c-d2edcb11d744"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ae9deeb-46c9-4f21-a99c-d2edcb11d744"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0ae9deeb-46c9-4f21-a99c-d2edcb11d744.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0ae9deeb-46c9-4f21-a99c-d2edcb11d744.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CAFCASS"
published: "2020-06-08"
---

# CAFCASS Provision of Cloud Contact centre as a Service (CCaaS) and Cloud telephony Services

Buyer: CAFCASS  
Current stage: Award  
OCID: ocds-b5fd17-0ae9deeb-46c9-4f21-a99c-d2edcb11d744

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ae9deeb-46c9-4f21-a99c-d2edcb11d744)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0ae9deeb-46c9-4f21-a99c-d2edcb11d744.json)

## Summary

The procurement process, initiated by Cafcass, involved the tender titled "Provision of Cloud Contact centre as a Service (CCaaS) and Cloud Telephony Services," classified under the software package and information systems category. Located in Coventry, England, this contract was awarded on 15 April 2019, with a total contract value of £36,540, and a duration of 12 months starting from 1 May 2019, with the potential for two extensions of 12 months each. The procurement method used was selective, via a call-off from a framework agreement, and the tender period concluded on 1 April 2019.

This tender presents significant opportunities for businesses, particularly in the IT and telecommunications sectors, looking to expand their offerings in cloud-based services. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly encouraged to participate, aligning with the buyer's commitment to inclusive procurement. Companies with expertise in cloud hosting, software, and support services would be well-suited to submit competitive bids, allowing them to grow their client base through public sector engagement.

## Notice

FOR TRANSPARENCY PURPOSES ONLY. Awarded under G Cloud 10 RM 1557.10 Lot 1 - Cloud hosting Lot 2 - Cloud software Lot 3 - Cloud support Awarded for 12 months which can be extended by the buyer for two periods of 12 months each.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1fb5dd1e-b7a8-4f5d-a89d-5f0197e3fe18 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jun 2020 |
| Submission deadline | 1 Apr 2019 |
| Future notice date | Not specified |
| Award date | 14 Apr 2019 |
| Contract period | 30 Apr 2019 - 30 Apr 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £36,540 |
| Lots value | Not specified |
| Awards value | £36,540 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAFCASS |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV4 7JJ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | Wainbody |
| Westminster constituency | Coventry South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIRRUS RESPONSE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 8 Jun 2020 at 17:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1fb5dd1e-b7a8-4f5d-a89d-5f0197e3fe18

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1fb5dd1e-b7a8-4f5d-a89d-5f0197e3fe18
  8th June 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.cafcass.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ae9deeb-46c9-4f21-a99c-d2edcb11d744. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0ae9deeb-46c9-4f21-a99c-d2edcb11d744.json.