---
title: "Care Navigator Service in Barking & Dagenham Havering and Redbridge (BHR)"
ocid: "ocds-b5fd17-0aedeb26-b61e-4f0a-ae12-7e9719541a71"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0aedeb26-b61e-4f0a-ae12-7e9719541a71"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0aedeb26-b61e-4f0a-ae12-7e9719541a71.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0aedeb26-b61e-4f0a-ae12-7e9719541a71.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "N E L COMMISSIONING SUPPORT UNIT"
published: "2022-07-26"
---

# Care Navigator Service in Barking & Dagenham Havering and Redbridge (BHR)

Buyer: N E L COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-0aedeb26-b61e-4f0a-ae12-7e9719541a71

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## Summary

The N E L Commissioning Support Unit is seeking an experienced provider for the Care Navigator Service in Barking, Dagenham, Havering, and Redbridge (BHR). This initiative is categorised under health services and has a total contract value of £135,000. The procurement method employed is a restricted procedure, and the contract is scheduled to commence on 1st April 2022 and run until 31st March 2025. The tender was awarded on 8th April 2022, following a planning phase which included a market engagement notice with a deadline for expressions of interest on 22nd October 2021.

This tender creates significant opportunities for small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to expand their service offerings in health and social care. Businesses that specialise in providing navigational support, person-centred care, or community services aimed at enhancing wellbeing and independence would be well-suited to compete for this contract. By participating, these businesses can contribute to integrating health and social care services while potentially benefiting from the demand for Care Navigator services aimed at supporting vulnerable clients with complex needs.

## Notice

NHS NEL CCG sought an experienced provider for Care Navigator services in Barking and Dagenham, Havering and Redbridge (BHR). The service provided will meet the gap in the Acute Frailty Service (AFS) programme by providing a link between the client and the health and social care professionals and help address people's difficulties in navigating health and social care systems. The Care Navigator service will continue to build on the positive experience of working within health and social care multidisciplinary team to support vulnerable clients with complex needs and reduce demand for health and social care services by linking a Care Navigator to the AFS to help prevent hospital readmissions. The Service will aim to support over 100 clients per year. The Care Navigator will be responsible for: * Carrying out person-centred conversations with the person about their needs, wishes and preferences helping to identify their goals and co-produce a holistic care plan of support. * Providing information/advice to individuals about a range of services to promote health and wellbeing and maintain independence within communities. * Facilitate access to services available in the community including introducing clients to new activities and motivating them to have an active role in the community. This support will include providing information/advice to individuals about a range of services and facilitating access to services in the community to maximise independence and wellbeing. E.g. income maximisation checks with benefits applications, transport assistance (including Blue Badge, Dial-a-Ride and other transport options) and support networks to reduce isolation, build a network of support and enhance quality of life. This may include accessing befriending and support groups, opportunities to keep fit and exercise, access to carer support including carer assessments, accessing day centres, etc. The service aims to: * Support people with multiple long-term conditions to self-manage ensuring they have maximum support at home, enabling choices and access to services in the community to achieve the best possible quality of life and independence. * Support integration of services across health, social care and voluntary sectors. * Reduce demand on statutory services to prevent avoidable hospital admissions, residential care placements and GP referrals.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8e393fb4-ea26-463f-843d-c63d7772ab9c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Planning, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jul 2022 |
| Submission deadline | 9 Feb 2022 |
| Future notice date | 22 Oct 2021 |
| Award date | 7 Apr 2022 |
| Contract period | 31 Mar 2022 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £135,000 |
| Lots value | Not specified |
| Awards value | £135,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | N E L COMMISSIONING SUPPORT UNIT |
| Locality | LONDON |
| Post town | East London |
| Postcode | E15 1DA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AGE UK REDBRIDGE, BARKING AND HAVERING |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 26 Jul 2022 at 14:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8e393fb4-ea26-463f-843d-c63d7772ab9c
- 11 Oct 2021 at 12:46 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/3fd38946-80a4-4bdd-a68c-7782b388175e
- 8 Oct 2021 at 16:03 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/3fd38946-80a4-4bdd-a68c-7782b388175e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8e393fb4-ea26-463f-843d-c63d7772ab9c
  26th July 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/3fd38946-80a4-4bdd-a68c-7782b388175e
  11th October 2021 - Early engagement notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/288b77d9-eca4-4d2d-a667-9781eeebb6dc
  Expression of Interest Form
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4ac83e3b-46c8-4a1f-b483-149935a625ff
  Expression of Interest Form

## Provenance

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