---
title: "Vodafone Storm Contact Centre Solution"
ocid: "ocds-b5fd17-0b022711-6a59-4c96-8132-d582bb44bb6e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0b022711-6a59-4c96-8132-d582bb44bb6e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0b022711-6a59-4c96-8132-d582bb44bb6e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0b022711-6a59-4c96-8132-d582bb44bb6e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEFRA NETWORK ETENDERING PORTAL"
published: "2021-08-28"
---

# Vodafone Storm Contact Centre Solution

Buyer: DEFRA NETWORK ETENDERING PORTAL  
Current stage: Award  
OCID: ocds-b5fd17-0b022711-6a59-4c96-8132-d582bb44bb6e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0b022711-6a59-4c96-8132-d582bb44bb6e)  
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## Summary

The procurement process for the "Vodafone Storm Contact Centre Solution" is managed by the Defra Network eTendering Portal. This tender covers Contact Centre Services (CCaaS) provided by Vodafone Ltd from 1 February 2021 until 31 March 2022, with a one-year optional extension until 31 March 2023. This project falls under the Communications software package category (CPV code: 48510000) and also includes call centre services (CPV code: 79512000). The tender period concluded on 11 January 2021, while the total contract value is approximately £2,656,744.17, including the optional extension. The service delivery addresses include various regions, including the UK and other territories.

This opportunity is particularly well-suited for small and medium-sized enterprises (SMEs) specialising in communication technologies and call centre solutions, as the procurement method utilised is selective, allowing for competitive bidding. Companies with experience in providing customer service solutions and those equipped to handle the technological demands of a contact centre environment will find this contract a viable prospect for business growth. Engagement in this project allows for collaboration with notable public organisations such as the Environment Agency and the Rural Payments Agency, potentially expanding business networks and opening doors to further public sector contracts.

## Notice

Award Notice - Vodafone Ltd, Contact Centre Services (CCaaS) from 1 February 2021 until 31 March 2022 with a one year optional extension until 31 March 2023. Other Defra Group Bodies who are recipients of the services include the Environment Agency and the Rural Payments Agency. Note that the highest value stated includes the value of the one year optional extension.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/be92e8e7-fccc-49a5-a7a3-6fc2c1b7b103 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Aug 2021 |
| Submission deadline | 11 Jan 2021 |
| Future notice date | Not specified |
| Award date | 15 Jan 2021 |
| Contract period | 1 Feb 2021 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,656,744 |
| Lots value | Not specified |
| Awards value | £2,656,744 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEFRA NETWORK ETENDERING PORTAL |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3HX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VODAFONE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48510000 - Communication software package
- 79512000 - Call centre

## Release History

- 28 Aug 2021 at 17:27 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/be92e8e7-fccc-49a5-a7a3-6fc2c1b7b103
- 28 Jun 2021 at 16:50 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/be92e8e7-fccc-49a5-a7a3-6fc2c1b7b103
- 1 Apr 2021 at 16:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/be92e8e7-fccc-49a5-a7a3-6fc2c1b7b103

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/be92e8e7-fccc-49a5-a7a3-6fc2c1b7b103
  28th August 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1b1e201c-0a8e-4031-a0a1-1e10b962ce4a
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3838fb14-8681-41c6-a703-6ff72cfa412c
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1c813ad7-f381-4fa5-81da-d8c454d9592c
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0b022711-6a59-4c96-8132-d582bb44bb6e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0b022711-6a59-4c96-8132-d582bb44bb6e.json.