---
title: "Remote Support Tool"
ocid: "ocds-b5fd17-0b16cf5d-52ca-419a-89e8-100bcf0e1280"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0b16cf5d-52ca-419a-89e8-100bcf0e1280"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0b16cf5d-52ca-419a-89e8-100bcf0e1280.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0b16cf5d-52ca-419a-89e8-100bcf0e1280.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ESSEX COUNTY COUNCIL"
published: "2025-08-19"
---

# Remote Support Tool

Buyer: ESSEX COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-0b16cf5d-52ca-419a-89e8-100bcf0e1280

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0b16cf5d-52ca-419a-89e8-100bcf0e1280)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0b16cf5d-52ca-419a-89e8-100bcf0e1280.json)

## Summary

The procurement process led by Essex County Council involved the award of a contract for a "Remote Support Tool" in the software package and information systems category. The contract was intended to aid engineers in remotely accessing user devices to resolve issues. This process utilized a selective procurement method, specifically a call-off from a framework agreement. The tender was designated for the East of England, United Kingdom, with an estimated value of £34,455.65. The procurement stage has reached the award phase, as of 19th August 2025, with the contract commencing from 1st September 2025 and concluding on 31st August 2027.

This tender represents a significant opportunity for businesses involved in software development and support services, especially those capable of delivering remote support tools. Although the procurement was not specifically targeted at SMEs or VCSEs, large companies like Phoenix Software Limited, the awarded supplier, have successfully engaged with Essex County Council. Such opportunities could facilitate growth for businesses by securing public sector contracts, provided they can align with the council's requirements and standards for quality and service delivery.

## Notice

Tool to enable engineers to remote onto an end users device to resolve issues

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0f99dbf7-cfce-4cf6-9af9-cf6092dc5ce6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Aug 2025 |
| Submission deadline | 16 Jun 2025 |
| Future notice date | Not specified |
| Award date | 18 Aug 2025 |
| Contract period | 31 Aug 2025 - 31 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £34,455 |
| Lots value | Not specified |
| Awards value | £34,455 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ESSEX COUNTY COUNCIL |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM1 1LX |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Chelmer Village and Beaulieu Park |
| Westminster constituency | Chelmsford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 19 Aug 2025 at 16:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0f99dbf7-cfce-4cf6-9af9-cf6092dc5ce6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0f99dbf7-cfce-4cf6-9af9-cf6092dc5ce6
  19th August 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0b16cf5d-52ca-419a-89e8-100bcf0e1280. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0b16cf5d-52ca-419a-89e8-100bcf0e1280.json.