--- title: "QU528 - Telecare Installation Support Service- Phase 1 - AWARD" ocid: "ocds-b5fd17-0b21ce7a-60c8-4cf5-bb69-60a7740dd9e3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0b21ce7a-60c8-4cf5-bb69-60a7740dd9e3" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0b21ce7a-60c8-4cf5-bb69-60a7740dd9e3.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-0b21ce7a-60c8-4cf5-bb69-60a7740dd9e3.json" source: "Contracts Finder" current_stage: "Award" buyer: "BIRMINGHAM CITY COUNCIL" published: "2021-12-17" --- # QU528 - Telecare Installation Support Service- Phase 1 - AWARD Buyer: BIRMINGHAM CITY COUNCIL Current stage: Award OCID: ocds-b5fd17-0b21ce7a-60c8-4cf5-bb69-60a7740dd9e3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0b21ce7a-60c8-4cf5-bb69-60a7740dd9e3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0b21ce7a-60c8-4cf5-bb69-60a7740dd9e3.json) ## Summary The procurement process involves Birmingham City Council seeking a supplier for the "QU528 - Telecare Installation Support Service- Phase 1" contract, classified under the installation of telecommunications equipment. The procurement is currently in the award stage, with the contract commencing on 20th December 2021 and set to expire on 31st March 2023. The tender was open until 8th December 2021, and the awarded contract has a total value of £27,000. The service delivery will be centred in West Midlands, specifically at the postal code B4 7WB. This tender presents significant opportunities for businesses specialising in telecommunications installation services, particularly those equipped to manage telecare installations in residential settings. Small and medium-sized enterprises (SMEs) focusing on electronic installations or technology support may find this contract particularly advantageous, given the backlog of referrals and the potential for ongoing demand for telecare services. Competitive businesses should ideally possess experience with both basic and advanced installation services, alongside the ability to adapt to fluctuating installation needs. ## Notice The Council requires a provider to undertake telecare installations in people's home. In the first instance the provider will focus on the backlog of telecare installations that date from Sept 2020 to Nov 2021 and that equates and will exceed 900 referrals. This number will fluctuate as some installations maybe refused upon calling, a live telephone service maybe not be available or a suitably close electrical point to complete the installation (please note practitioners should have checked for both of these elements) or the circumstances may have changed for the person, so they no longer need the installation. In addition, there may be scope to become involved in the monthly installation of telecare to meet our current referral numbers should this demand remain high and funding be available to support this programme. The provider will not be required to undertake any repairs or maintenance of the telecare units and all telecare units and other equipment will be provided via our service level agreement with Careline as these units need to be connected to their emergency contact centre and will require pre-programming by either Careline or ASC Commissioning before they are assigned to the provider. These installations are made up of both basic and advanced telecare referrals and are explained as: o Basic Telecare - consists of the installation of a telecare box and pendant to provide emergency response 24/7 should the citizen need help, due to a fall etc. This installation can typically take up to an hour once in the persons property allowing time to install the equipment (no building works are required), undertake a test call to Careline, answering any queries the citizen or their family may have and explaining how to use the equipment and completing the required forms with them. o Advance Telecare - consists of the above but also an assessment of the citizen's needs within their home and if any additional equipment may help such as door or bed sensors, the fitting of smoke and CO2 detectors all of which are connected up to the telecare hub and can provide alerts to the contact centre that help is needed by the citizen. Some minor building work may be involved to fix a smoke or Co2 detector to a wall. This type of visit can typically take up to two hours to enable a discussion with the citizen of their needs and what additional equipment may help them. In addition, a further visit may be needed if the right equipment is not to hand on this visit or requires ordering and is not available in current stock. This contract will commence December 2021 and expire 31st March 2023. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.c... ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ae87b372-4667-4ded-b72f-b92a95955b96 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Dec 2021 | | Submission deadline | 8 Dec 2021 | | Future notice date | Not specified | | Award date | 17 Dec 2021 | | Contract period | 20 Dec 2021 - 31 Mar 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £27,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BIRMINGHAM CITY COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B4 7WB | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Newtown | | Westminster constituency | Birmingham Ladywood | | Delivery location | TLG West Midlands (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | MEDEQUIP ASSISTIVE TECHNOLOGY | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 45 - Construction work - 50 - Repair and maintenance services - 64 - Postal and telecommunications services ### Codes - 32500000 - Telecommunications equipment and supplies - 32522000 - Telecommunications equipment - 32523000 - Telecommunications facilities - 32524000 - Telecommunications system - 32550000 - Telephone equipment - 45314000 - Installation of telecommunications equipment - 45314200 - Installation of telephone lines - 50330000 - Maintenance services of telecommunications equipment - 50331000 - Repair and maintenance services of telecommunications lines - 64227000 - Integrated telecommunications services ## Release History - 17 Dec 2021 at 10:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ae87b372-4667-4ded-b72f-b92a95955b96 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ae87b372-4667-4ded-b72f-b92a95955b96 17th December 2021 - Awarded contract notice on Contracts Finder ## Notice URLs - https://in-tendhost.c ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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