---
title: "Contract Award"
ocid: "ocds-b5fd17-0b44c287-471e-4566-915a-a908f948f662"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0b44c287-471e-4566-915a-a908f948f662"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0b44c287-471e-4566-915a-a908f948f662.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0b44c287-471e-4566-915a-a908f948f662.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2023-01-20"
---

# Contract Award

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-0b44c287-471e-4566-915a-a908f948f662

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0b44c287-471e-4566-915a-a908f948f662)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0b44c287-471e-4566-915a-a908f948f662.json)

## Summary

The Department for Work and Pensions has completed the Contract Award for a Payment Exception Service, providing a voucher-based service for collecting benefits or pensions in cash. The procurement method used was "selective", with a call-off from a framework agreement. The tender period ended on 22nd December 2020, and the contract period is from 8th July 2021 to 7th July 2023. The total contract value is £17,417,000, with the minimum value being £9,017,000. The location of the procurement is in the North West region of the United Kingdom under Banking services category.

This tender by the Department for Work and Pensions offers opportunities for service providers, especially those in banking and financial services, to engage in the provision of the Payment Exception Service. Businesses capable of offering innovative solutions tailored to customer needs in financial transactions may find this tender particularly suitable. With a focus on providing cash collection services, this contract aims at enhancing customer convenience in accessing benefits and pensions, creating a direct impact on public service efficiency and user experience.

## Notice

Payment Exception Service - provides a voucher based service to enable customer to collect their benefit or pension in cash over the counter

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/15de734d-1dd5-4fdd-b170-6053fe022894 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jan 2023 |
| Submission deadline | 22 Dec 2020 |
| Future notice date | Not specified |
| Award date | 7 Jul 2021 |
| Contract period | 7 Jun 2021 - 7 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £17,417,000 |
| Lots value | Not specified |
| Awards value | £9,017,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | I-MOVO |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66110000 - Banking services

## Release History

- 20 Jan 2023 at 10:35 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/15de734d-1dd5-4fdd-b170-6053fe022894
- 7 Jul 2021 at 13:55 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/15de734d-1dd5-4fdd-b170-6053fe022894
- 7 Jul 2021 at 10:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/15de734d-1dd5-4fdd-b170-6053fe022894

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/15de734d-1dd5-4fdd-b170-6053fe022894
  20th January 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7a71f9bf-20b5-4946-9040-550f129db95c
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/245d2a82-e632-40aa-807d-185ddaf808a0
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0b44c287-471e-4566-915a-a908f948f662. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0b44c287-471e-4566-915a-a908f948f662.json.