---
title: "Call Centre Software Maintenance.Published for completeness, see description for details"
ocid: "ocds-b5fd17-0b5c5844-3a23-4247-9e0d-aec632d51607"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0b5c5844-3a23-4247-9e0d-aec632d51607"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0b5c5844-3a23-4247-9e0d-aec632d51607.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0b5c5844-3a23-4247-9e0d-aec632d51607.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2018-01-30"
---

# Call Centre Software Maintenance.Published for completeness, see description for details

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-0b5c5844-3a23-4247-9e0d-aec632d51607

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0b5c5844-3a23-4247-9e0d-aec632d51607)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0b5c5844-3a23-4247-9e0d-aec632d51607.json)

## Summary

The Home Office has awarded a contract for the maintenance of Call Centre Software, classified under IT services (CPV 72000000). This procurement was executed through an open procedure, with the contract awarded to ININ UK LTD T/A Interactive Intelligence. The contract period commenced on 1st April 2016 and concludes on 31st March 2018, reflecting a total value of £94,208. Though the tender period ended on 1st March 2016, this award serves to enhance transparency in previously unpublicised contracts.

This contract presents significant opportunities for businesses to engage in the IT services sector, particularly for those specialising in software maintenance and support. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) may find this tender particularly accessible, as it aligns with their capabilities to deliver tailored service solutions. Participating in similar tenders can facilitate growth and expansion into government contracts within the technology domain.

## Notice

Call Centre Software Maintenance.This contract award was not published at the time of award. It has been published for transparency purposes to provide a record of existing departmental contracts.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2165e639-877e-4819-bc1a-ed92fcf63143 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jan 2018 |
| Submission deadline | 1 Mar 2016 |
| Future notice date | Not specified |
| Award date | 22 Mar 2016 |
| Contract period | 31 Mar 2016 - 31 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £94,208 |
| Lots value | Not specified |
| Awards value | £94,208 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 1SL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Elvet and Gilesgate |
| Westminster constituency | City of Durham |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ININ UK LTD T/A INTERACTIVE INTELLIGENCE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 30 Jan 2018 at 13:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2165e639-877e-4819-bc1a-ed92fcf63143

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2165e639-877e-4819-bc1a-ed92fcf63143
  22nd March 2016 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0b5c5844-3a23-4247-9e0d-aec632d51607. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0b5c5844-3a23-4247-9e0d-aec632d51607.json.