---
title: "Ongoing Support and Maintenance of the Petitions Service"
ocid: "ocds-b5fd17-0b922165-b143-429b-ba1b-53d914eb326b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0b922165-b143-429b-ba1b-53d914eb326b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0b922165-b143-429b-ba1b-53d914eb326b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0b922165-b143-429b-ba1b-53d914eb326b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GOVERNMENT DIGITAL SERVICE"
published: "2019-03-18"
---

# Ongoing Support and Maintenance of the Petitions Service

Buyer: GOVERNMENT DIGITAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-0b922165-b143-429b-ba1b-53d914eb326b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0b922165-b143-429b-ba1b-53d914eb326b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0b922165-b143-429b-ba1b-53d914eb326b.json)

## Summary

The Government Digital Service is procuring ongoing support and maintenance for the Petitions Service, valued at £81,360, in the IT services sector, specifically focusing on consulting, software development, and Internet support. The contract period spans from March 16, 2019, to March 15, 2020. This procurement has been initiated under a selective method, resulting from a call-off from a framework agreement. The contract was awarded on March 4, 2019, and the tender process was completed prior to the end date of March 10, 2018.

This contract presents a significant opportunity for small and medium-sized enterprises (SMEs) experienced in IT consultancy and support services. Businesses that specialise in providing 24/7 technical assistance and have the capability to maintain software applications would be particularly well-positioned to compete for similar contracts in the future. The framework agreement structure also allows for additional opportunities as further extensions may be available beyond the current contract period.

## Notice

Ongoing Support and Maintenance of the Petitions Service for 12 months. Should cover 24x7 support and 4 days effort per month for ongoing maintenance. Additional information: https://www.contractsfinder.service.gov.uk/Notice/8d844063-b7ba-4c8b-a86d-dbef0913553e

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/75e7432c-b7c7-4136-b267-dcb042181b21 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2019 |
| Submission deadline | 10 Mar 2018 |
| Future notice date | Not specified |
| Award date | 14 Mar 2018 |
| Contract period | 16 Mar 2019 - 15 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £81,360 |
| Lots value | Not specified |
| Awards value | £81,360 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVERNMENT DIGITAL SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E1 8QS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Whitechapel |
| Westminster constituency | Bethnal Green and Stepney |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UNBOXED CONSULTING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 18 Mar 2019 at 13:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/75e7432c-b7c7-4136-b267-dcb042181b21
- 13 Aug 2018 at 14:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8d844063-b7ba-4c8b-a86d-dbef0913553e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/75e7432c-b7c7-4136-b267-dcb042181b21
  18th March 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/8d844063-b7ba-4c8b-a86d-dbef0913553e
  13th August 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0b922165-b143-429b-ba1b-53d914eb326b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0b922165-b143-429b-ba1b-53d914eb326b.json.