---
title: "Out of Hours Telephone Handling Service"
ocid: "ocds-b5fd17-0b98158b-5947-464d-83df-3b31dd0736d8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0b98158b-5947-464d-83df-3b31dd0736d8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0b98158b-5947-464d-83df-3b31dd0736d8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0b98158b-5947-464d-83df-3b31dd0736d8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HACKNEY"
published: "2023-03-31"
---

# Out of Hours Telephone Handling Service

Buyer: LONDON BOROUGH OF HACKNEY  
Current stage: Award  
OCID: ocds-b5fd17-0b98158b-5947-464d-83df-3b31dd0736d8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0b98158b-5947-464d-83df-3b31dd0736d8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0b98158b-5947-464d-83df-3b31dd0736d8.json)

## Summary

The London Borough of Hackney has awarded a contract for the provision of an Out of Hours Telephone Handling Service. This service involves emergency support for residents in various regions across the United Kingdom, covering situations such as homelessness, protection, and urgent repairs. The contract value is £108,276, and the service will be delivered from April 1, 2023, to September 30, 2023.

This procurement opportunity by the London Borough of Hackney presents a chance for businesses, particularly those providing telephone-answering services, to compete and grow. Small and medium enterprises (SMEs) are well-suited to participate in this service-oriented contract. The contract has been awarded to Agilisys Ltd, showcasing potential business growth opportunities in emergency support services.

## Notice

The Council's out of hours service is currently outsourced. The out of hours services provides emergency support for residents where there is imminent risk to life or property. Support covers a multitude of emergency situations such as homelessness, adult & child protection, urgent repairs, highways incidents, where the local authority has a statutory duty to support residents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/93a939a2-f14a-434e-bbd6-fc2a50363219 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2023 |
| Submission deadline | 1 Mar 2023 |
| Future notice date | Not specified |
| Award date | 26 Mar 2023 |
| Contract period | 31 Mar 2023 - 30 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,800 |
| Lots value | Not specified |
| Awards value | £119,076 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HACKNEY |
| Locality | HACKNEY |
| Post town | East London |
| Postcode | E8 1DY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Hackney |
| Electoral ward | Hackney Central |
| Westminster constituency | Hackney South and Shoreditch |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AGILISYS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 31 Mar 2023 at 12:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/93a939a2-f14a-434e-bbd6-fc2a50363219
- 27 Mar 2023 at 09:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b3dfc4ae-7825-4833-a607-e6fbc7e31444

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/93a939a2-f14a-434e-bbd6-fc2a50363219
  31st March 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/b3dfc4ae-7825-4833-a607-e6fbc7e31444
  27th March 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.hackney.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0b98158b-5947-464d-83df-3b31dd0736d8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0b98158b-5947-464d-83df-3b31dd0736d8.json.