---
title: "Contact Centre technical resource"
ocid: "ocds-b5fd17-0ba666fb-87fd-40dc-8d28-ed1ec8ad5b51"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ba666fb-87fd-40dc-8d28-ed1ec8ad5b51"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0ba666fb-87fd-40dc-8d28-ed1ec8ad5b51.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0ba666fb-87fd-40dc-8d28-ed1ec8ad5b51.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK HEALTH SECURITY AGENCY"
published: "2021-12-24"
---

# Contact Centre technical resource

Buyer: UK HEALTH SECURITY AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-0ba666fb-87fd-40dc-8d28-ed1ec8ad5b51

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ba666fb-87fd-40dc-8d28-ed1ec8ad5b51)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0ba666fb-87fd-40dc-8d28-ed1ec8ad5b51.json)

## Summary

The UK Health Security Agency is seeking to procure support for its Contact Centre capability through a completed tender titled "Contact Centre technical resource." This procurement falls under the business services category, specifically law, marketing, consulting, recruitment, printing, and security. The contract was awarded on 26 November 2021 and is valued at £89,288.21. The contract period commenced on 19 July 2021 and is set to conclude on 19 January 2022. The procurement method used was selective, with suppliers called off from a framework agreement, and the delivery address is located in London, SW1P 3HX.

This tender presents a strong opportunity for businesses specialising in consultancy and support services related to contact centre operations. Companies with expertise in business services, particularly those equipped to provide technological resources and operational support, would be well positioned to engage in similar future tenders. The competitive nature of this market means that firms focusing on quality service delivery and innovative solutions will likely thrive in pursuing such contracts with authorities like the UK Health Security Agency.

## Notice

Provision of support to the current Contact Centre capability for Trace

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b90f0621-bba3-4adf-b32f-ec5011e85825 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Dec 2021 |
| Submission deadline | 18 Jul 2021 |
| Future notice date | Not specified |
| Award date | 1 Aug 2021 |
| Contract period | 18 Jul 2021 - 19 Jan 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £89,288 |
| Lots value | Not specified |
| Awards value | £178,382 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK HEALTH SECURITY AGENCY |
| Additional buyers | DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VENN GROUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 24 Dec 2021 at 09:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b90f0621-bba3-4adf-b32f-ec5011e85825
- 13 Aug 2021 at 15:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8cf72ff6-8a2b-4c04-a79b-74a130009084

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b90f0621-bba3-4adf-b32f-ec5011e85825
  24th December 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/8cf72ff6-8a2b-4c04-a79b-74a130009084
  13th August 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000NImU/lLRqjtiy8eGk.whKsVoaJrU8SYyj4Lv7pY1O6T8AM3Y
  Redacted 4B. WP 1998 and 2000 Venn RM6160-DHSC Short order form Signed dh_Redacted
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000000H4yS/ohnNJPpgVt11KvdgO5ZPKYUvO3MHJZCNqcT_7uUeh4g
  Fully Signed - 4B. RM6160-DHSC Short order form WP2000.pdf DH_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ba666fb-87fd-40dc-8d28-ed1ec8ad5b51. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0ba666fb-87fd-40dc-8d28-ed1ec8ad5b51.json.