---
title: "Generic Notification Service (GNS) messages for RTI Late Filing penalties"
ocid: "ocds-b5fd17-0bcb7c3b-e984-4269-9f00-bbb2576dec5e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0bcb7c3b-e984-4269-9f00-bbb2576dec5e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0bcb7c3b-e984-4269-9f00-bbb2576dec5e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0bcb7c3b-e984-4269-9f00-bbb2576dec5e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2016-12-13"
---

# Generic Notification Service (GNS) messages for RTI Late Filing penalties

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-0bcb7c3b-e984-4269-9f00-bbb2576dec5e

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## Summary

The procurement process involves H M Revenue & Customs, which is based at 100 Parliament Street, London. The tender titled "Generic Notification Service (GNS) messages for RTI Late Filing penalties" falls under the research and development services category (CPV: 73000000) and is intended to understand customer responses to digital messaging related to tax obligations. The tender was awarded to Ipsos Mori on 12th October 2016, with an award value of £46,470. The contract commenced on 24th November 2016 and concludes on 31st July 2017, indicating a significant period for the execution of the project despite its completion status.

This tender presents opportunities for businesses that specialise in market research and consultancy, particularly small and medium-sized enterprises (SMEs) that can offer qualitative insights. The focus on customer awareness and understanding of GNS messaging makes this an attractive avenue for firms involved in customer experience research and digital communication strategies. Companies that can showcase their expertise in delivering clear and effective messaging in a public service context may find this procurement process particularly advantageous for growth.

## Notice

Assignment under the Market Research MR130001 Agreement Contract. This qualitative research will look to understand customer responses to GNS messaging. GNS messages are digital messages triggered at certain points in a tax month when a customer has not met their obligations in relation to RTI. This research will look to explore whether GNS messages are easily accessible, clear, and enable customers to meet their obligations. Specifically it will explore: * Customer awareness and understanding of GNS messages; * How useful customers find the GNS messages; and * How customers respond to the GNS messages.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/67da31ff-dc7c-4832-9536-e40afb0d9a53 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not applicable |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Dec 2016 |
| Submission deadline | 12 Oct 2016 |
| Future notice date | Not specified |
| Award date | 11 Oct 2016 |
| Contract period | 24 Nov 2016 - 31 Mar 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £46,470 |
| Lots value | Not specified |
| Awards value | £46,470 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS MORI |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 13 Dec 2016 at 13:55 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/67da31ff-dc7c-4832-9536-e40afb0d9a53
- 13 Dec 2016 at 12:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/67da31ff-dc7c-4832-9536-e40afb0d9a53

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/67da31ff-dc7c-4832-9536-e40afb0d9a53
  13th December 2016 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/609072a0-c80e-4c35-963d-f2f9a23bb54f
  GNS messaging - redacted SO

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0bcb7c3b-e984-4269-9f00-bbb2576dec5e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0bcb7c3b-e984-4269-9f00-bbb2576dec5e.json.