--- title: "DUD - Tenant & Resident Satisfaction Survey for Housing Services" ocid: "ocds-b5fd17-0bd7338c-889e-41be-896b-61cb537830b9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0bd7338c-889e-41be-896b-61cb537830b9" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0bd7338c-889e-41be-896b-61cb537830b9.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-0bd7338c-889e-41be-896b-61cb537830b9.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BLACK COUNTRY BUSINESS" published: "2017-09-06" --- # DUD - Tenant & Resident Satisfaction Survey for Housing Services Buyer: BLACK COUNTRY BUSINESS Current stage: Tender OCID: ocds-b5fd17-0bd7338c-889e-41be-896b-61cb537830b9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0bd7338c-889e-41be-896b-61cb537830b9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0bd7338c-889e-41be-896b-61cb537830b9.json) ## Summary The Black Country Business is initiating a tender for the "DUD - Tenant & Resident Satisfaction Survey for Housing Services." This procurement process, classified under the CPV code 79342311 for customer satisfaction surveys, is taking place in Dudley, West Midlands, United Kingdom. The tender period is currently active and will conclude on 2nd October 2017, with the contract expected to commence on 1st November 2017 and run until 31st March 2018. The total contract value is set at £20,000, and the procurement method is an open procedure, inviting a broad range of proposals. This tender presents a valuable opportunity for businesses specialising in customer satisfaction research, survey administration, and data analysis. Companies that can demonstrate expertise in conducting satisfaction surveys, particularly within the public sector, would be well-suited to compete. Small and medium-sized enterprises (SMEs) are encouraged to apply, given the project's focus on enhancing service quality for local tenants and residents, which aligns with community-oriented businesses aiming for growth through public sector contracts. ## Notice Dudley MBC is inviting tenders for Star (HouseMark) Tenants and Residents Satisfaction Survey for Dudley MBC's Housing Services. The purpose of this project is to carry out a satisfaction survey of tenants during 2017/18 to obtain information from our tenants about their assessment of the services we currently provide to identify areas for service improvement. The information derived from the survey is intended to meet the requirements for benchmarking in accordance with HouseMark 'Star' Satisfaction Survey. Additional information: This exercise is being conducted in electronic format (e-tender). If you wish to take part please register with Dudley MBC e-tendering website www.blackcountrybusiness.co.uk and use the Register / Sign In button which is located on the left hand side of the page and complete the registration forms. Following registration, an e-mail will be sent to you advising of your user ID along with a reminder of your e-mail address and password. Details of the project are located under the All Opportunities link which is also where you can express an interest and receive the documentation. Once you have done this you must log back into the website using the details provided following registration and locate the contract document under Tenders, My Tenders on the menu. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/15f39f36-655e-44f3-b24c-bcb88227a91e | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Sep 2017 | | Submission deadline | 2 Oct 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Nov 2017 - 31 Mar 2018 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £20,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BLACK COUNTRY BUSINESS | | Locality | WEST MIDLANDS | | Post town | Dudley | | Postcode | DY1 1HF | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG36 Dudley | | Local authority | Dudley | | Electoral ward | St. James's | | Westminster constituency | Dudley | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342311 - Customer satisfaction survey ## Release History - 6 Sep 2017 at 13:29 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/15f39f36-655e-44f3-b24c-bcb88227a91e ## Documents - https://www.contractsfinder.service.gov.uk/Notice/15f39f36-655e-44f3-b24c-bcb88227a91e 6th September 2017 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/blackcountryportal/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://www.dudley.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0bd7338c-889e-41be-896b-61cb537830b9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0bd7338c-889e-41be-896b-61cb537830b9.json.