--- title: "Customer Service Advisor 21Jan22 PH" ocid: "ocds-b5fd17-0bde0074-3825-4768-be04-339255dbe974" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0bde0074-3825-4768-be04-339255dbe974" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0bde0074-3825-4768-be04-339255dbe974.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-0bde0074-3825-4768-be04-339255dbe974.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2022-01-21" --- # Customer Service Advisor 21Jan22 PH Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-0bde0074-3825-4768-be04-339255dbe974 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0bde0074-3825-4768-be04-339255dbe974) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0bde0074-3825-4768-be04-339255dbe974.json) ## Summary The procurement process is initiated by the Sandwell Metropolitan Borough Council, under the tender titled "Customer Service Advisor 21Jan22 PH." This opportunity falls within the industry category of supply services of personnel, specifically for temporary staffing within a customer service environment. The role is based in Oldbury, West Midlands, with a contract period commencing on 4th February 2022 and concluding on 4th May 2022. The tender period is active until 28th January 2022, at 12:30 PM, with an estimated contract value of £5,634, following an open procurement method that allows broader participation. This tender represents a significant opportunity for businesses specialising in staffing and recruitment services, particularly those with expertise in customer service roles. Companies with experience in providing temporary personnel to public sector organisations would find this tender advantageous. This engagement not only allows for expanding business operations but also presents a chance to demonstrate service excellence in a council-focused environment, which can lead to further procurement opportunities in the public sector. ## Notice Customer Services Advisor (within Call Centre) Rate of Pay: PS10.83 up to PS12.69 per hour Hours: 37 hours per week (Monday-Friday, 9am - 5.30pm) Location: Based at Roway Lane, Oldbury Start Date: ASAP Contract type: Agency - 12 weeks Brief description: We have an exciting opportunity for Customer Service Advisors to join our Customer Services Team. Our main objective is to help the people of Sandwell access the services we deliver. We do this over the phone via our Contact Centre, and through promotion of our online services. Are you: Driven and committed to providing excellent customer service Enthusiastic and friendly Flexible and willing to develop your knowledge and skills Able to use your own initiative and also work as part of a team The role: You will answer customer enquiries and requests about a wide range of services. You will have the ability to work in a fast-paced customer service environment and be a positive self- motivated person. You must be able to respond promptly as well as politely and accurately to resolve the customer query. You will be given training through your induction period and the opportunity to gain recognized customer service qualifications. Key Requirements: We are looking for people who have a proven track record of dealing with the public in a customer services role. You can demonstrate you are a good listener with clear communication skills who can remain calm and professional whilst displaying a caring an empathetic attitude, dealing with a diverse range of customers. The ability to record accurate details and use our IT systems is essential The core opening hours of the Contact Centre are 8.00am to 8.00pm Monday to Friday The various shift patterns for 37 hours per week 8.00am - 4.00pm, 8.30am - 4.30pm, 9.00am - 5.00pm, 9.30am - 5.30pm, 12noon - 8 .00pm. No DBS is required for this role. This role is inside IR35 Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you r... Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4ed0b56b-44f1-4381-b5af-a96cfc266bfe | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Jan 2022 | | Submission deadline | 28 Jan 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 4 Feb 2022 - 4 May 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £5,634 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 21 Jan 2022 at 15:42 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4ed0b56b-44f1-4381-b5af-a96cfc266bfe ## Documents - https://www.contractsfinder.service.gov.uk/Notice/4ed0b56b-44f1-4381-b5af-a96cfc266bfe 21st January 2022 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0bde0074-3825-4768-be04-339255dbe974. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0bde0074-3825-4768-be04-339255dbe974.json.