---
title: "Corporate Complaints and Information Case Management System"
ocid: "ocds-b5fd17-0be2fe9a-6bbd-4244-a0de-106fbd69411e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0be2fe9a-6bbd-4244-a0de-106fbd69411e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0be2fe9a-6bbd-4244-a0de-106fbd69411e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0be2fe9a-6bbd-4244-a0de-106fbd69411e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STAR PROCUREMENT LIMITED"
published: "2020-03-03"
---

# Corporate Complaints and Information Case Management System

Buyer: STAR PROCUREMENT LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-0be2fe9a-6bbd-4244-a0de-106fbd69411e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0be2fe9a-6bbd-4244-a0de-106fbd69411e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0be2fe9a-6bbd-4244-a0de-106fbd69411e.json)

## Summary

The procurement process is for the "Corporate Complaints and Information Case Management System," initiated by STAR PROCUREMENT LIMITED. This project falls under the software package and information systems sector and is based in the North West region of the United Kingdom. The procurement method used was selective, with the tender period closing on 19th June 2019. The contract was awarded on 28th June 2019, with a total value of £147,000 and a contract duration from 23rd July 2019 to 22nd July 2023.

This tender presents significant opportunities for businesses engaged in software development and information management systems, particularly small and medium-sized enterprises (SMEs). Companies that specialise in corporate complaints management solutions and case management systems would be well-suited to compete in future contracts, potentially leveraging their expertise to support the ongoing needs of public procurement in this sector.

## Notice

Procurement and implementation of a corporate complaints and information case management system (to include CCG & GMPF)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/abea62fb-e98a-4191-8850-c2d15f0f00cc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2020 |
| Submission deadline | 19 Jun 2019 |
| Future notice date | Not specified |
| Award date | 27 Jun 2019 |
| Contract period | 22 Jul 2019 - 22 Jul 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £147,000 |
| Lots value | Not specified |
| Awards value | £147,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STAR PROCUREMENT LIMITED |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M32 0TH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Trafford |
| Electoral ward | Gorse Hill & Cornbrook |
| Westminster constituency | Stretford and Urmston |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 3 Mar 2020 at 15:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/abea62fb-e98a-4191-8850-c2d15f0f00cc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/abea62fb-e98a-4191-8850-c2d15f0f00cc
  3rd March 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0be2fe9a-6bbd-4244-a0de-106fbd69411e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0be2fe9a-6bbd-4244-a0de-106fbd69411e.json.