---
title: "Victim Help Centre"
ocid: "ocds-b5fd17-0bf88fce-d4b5-434d-bd46-70fefa5b51e3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0bf88fce-d4b5-434d-bd46-70fefa5b51e3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0bf88fce-d4b5-434d-bd46-70fefa5b51e3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0bf88fce-d4b5-434d-bd46-70fefa5b51e3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE"
published: "2018-12-06"
---

# Victim Help Centre

Buyer: POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE  
Current stage: Award  
OCID: ocds-b5fd17-0bf88fce-d4b5-434d-bd46-70fefa5b51e3

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## Summary

The Police and Crime Commissioner for North Wales is awarding a contract for the provision of a Victim Help Centre, with the tender titled "Victim Help Centre." This project falls under the health and social work services industry category, and it is located in North Wales. The procurement process is currently at the Award stage, with the contract intended to commence on 1st April 2019 and running for an initial period of 2 years, potentially extendable for a further 3 years. The tender process was completed on 12th October 2018, and the contract value is approximately £810,000.

This tender presents significant opportunities for businesses looking to grow, particularly those specialising in community health services, social services, and call centre operations. Firms capable of delivering victim support services or similar health and social work solutions will be well-placed to compete. As the contract is set to commence in April 2019, interested businesses should prepare to meet the specific requirements outlined in the tender offer to gain a competitive advantage.

## Notice

CONTRACT FOR THE PROVISION OF A VICTIM HELP CENTRE THE CONRACT PERIOD IS FOR AN INITIAL PERIOD OF 2 YEARS COMMENCING ON 1ST APRIL 2019 WITH A POTENTIAL TO EXTEND FOR A FURTHER 3 YEARS IN MULTIPLES NOT EXCEEDING 12 MONTHS. The Police & Crime Commissioner for North Wales currently provide support for victims of crime within a hub called the 'Victim Help Centre' (VHC) located at North Wales Police Divisional Headquarters, St Asaph. The Service is currently provided by an external Supplier, the current contract comes to an end on 31st March 2019 and therefore we are looking to put a new contract in place to commence on 1st April 2019. Any questions should also be raised via the Messaging section of the Tender, please note that no correspondence will be entered into outside of the system. The Closing Date: 2pm on 12th October 2018

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6dd4d8db-ff1c-4b98-8946-a47bd6ae8ed3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Dec 2018 |
| Submission deadline | 12 Oct 2018 |
| Future notice date | Not specified |
| Award date | 4 Dec 2018 |
| Contract period | 31 Mar 2019 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £810,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE |
| Locality | COLWYN BAY, NORTH WALES |
| Post town | Llandudno |
| Postcode | LL29 8AW |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL3 North Wales |
| ITL 3 | TLL33 Conwy and Denbighshire |
| Local authority | Conwy |
| Electoral ward | Glyn |
| Westminster constituency | Clwyd North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VICTIM SUPPORT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 79512000 - Call centre
- 85000000 - Health and social work services
- 85320000 - Social services
- 85323000 - Community health services
- 98000000 - Other community, social and personal services

## Release History

- 6 Dec 2018 at 17:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6dd4d8db-ff1c-4b98-8946-a47bd6ae8ed3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6dd4d8db-ff1c-4b98-8946-a47bd6ae8ed3
  6th December 2018 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=25388&B=BLUELIGHT
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/33183
  User / Company

## Notice URLs

- http://www.north-wales.police.uk

## Provenance

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