---
title: "ICT Managed Service"
ocid: "ocds-b5fd17-0c21bc2e-71ba-4e3a-b332-84888d217e6f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0c21bc2e-71ba-4e3a-b332-84888d217e6f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0c21bc2e-71ba-4e3a-b332-84888d217e6f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0c21bc2e-71ba-4e3a-b332-84888d217e6f.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "COUNTY DURHAM AND DARLINGTON FIRE AND RESCUE SERVICE"
published: "2021-04-12"
---

# ICT Managed Service

Buyer: COUNTY DURHAM AND DARLINGTON FIRE AND RESCUE SERVICE  
Current stage: Tender  
OCID: ocds-b5fd17-0c21bc2e-71ba-4e3a-b332-84888d217e6f

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## Summary

The County Durham and Darlington Fire and Rescue Service is currently conducting a tender for an "ICT Managed Service," focusing on the provision of fully managed IT services, including disaster recovery solutions. This procurement falls under the IT services category and is located in the North East of England, with a tender period set to conclude on 13 May 2021. The total contract value is estimated at £1,300,000, with a minimum value of £900,000 per annum. The process is being conducted via a selective procurement method, specifically a restricted procedure, and the contract is expected to commence on 1 September 2021 and run until 31 August 2026.

This tender presents significant opportunities for businesses specialising in IT services, particularly those that offer managed services and support in disaster recovery and cloud solutions. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the buyer is open to various types of providers that can ensure operational resilience and continuity of service. Companies capable of delivering a 24/7 service, including on-site support and proactive maintenance, would be particularly well-suited to compete for this contract.

## Notice

The provision of ICT Managed Services and a fully managed and maintained Resilient Hosted Hybrid Solution which includes Disaster Recovery. This will include replacing current local infrastructure and migration services to a fully managed and maintained hosted environment, providing resilience which guarantees business continuity by providing disaster recovery replication service via a public cloud, resourcing and managing a 24/7/365 ICT Service Provision which includes a minimum provision of dedicated onsite personnel, a service desk, end user, application and server support, hardware maintenance, service level management, proactive maintenance and security management. Tenders are invited with values of below PS260,000 per annum.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3f634fd6-c195-44e9-9fdc-9a246d7f9adb |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Apr 2021 |
| Submission deadline | 13 May 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Aug 2021 - 31 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,300,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COUNTY DURHAM AND DARLINGTON FIRE AND RESCUE SERVICE |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 1TW |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Belmont |
| Westminster constituency | City of Durham |
| Delivery location | TLC North East (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 12 Apr 2021 at 16:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3f634fd6-c195-44e9-9fdc-9a246d7f9adb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3f634fd6-c195-44e9-9fdc-9a246d7f9adb
  12th April 2021 - Opportunity notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=37494&B=BLUELIGHT
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/33150
  User / Company

## Notice URLs

- https://www.ddfire.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0c21bc2e-71ba-4e3a-b332-84888d217e6f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0c21bc2e-71ba-4e3a-b332-84888d217e6f.json.