---
title: "Customer request service"
ocid: "ocds-b5fd17-0c2f36f1-1554-4879-871a-96a9ab4b2104"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0c2f36f1-1554-4879-871a-96a9ab4b2104"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0c2f36f1-1554-4879-871a-96a9ab4b2104.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0c2f36f1-1554-4879-871a-96a9ab4b2104.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE DEPARTMENT FOR TRANSPORT"
published: "2018-08-29"
---

# Customer request service

Buyer: THE DEPARTMENT FOR TRANSPORT  
Current stage: Award  
OCID: ocds-b5fd17-0c2f36f1-1554-4879-871a-96a9ab4b2104

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0c2f36f1-1554-4879-871a-96a9ab4b2104)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0c2f36f1-1554-4879-871a-96a9ab4b2104.json)

## Summary

The procurement process, initiated by The Department for Transport, involved a contract titled "Customer request service" within the computer-related services sector. The contract, awarded through a selective procurement method as a call-off from a framework agreement, had a total value of £120,000. It was published on 29th August 2018, with a tender period that concluded on 31st August 2018. The contract commenced on 3rd September 2018 and is set to run until 2nd September 2020, with delivery addresses located in London, United Kingdom.

This tender offers significant opportunities for businesses specialising in computer-related services, particularly those capable of delivering customer request services. Competitors may include large technology firms or established software service providers looking to expand their portfolio in the public sector. Firms interested in this field should consider engaging with The Department for Transport, utilising this contract as a reference point for potential collaborations.

## Notice

Customer request service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/11cb1314-c807-4966-82b3-fd8b5686acf0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Aug 2018 |
| Submission deadline | 31 Aug 2018 |
| Future notice date | Not specified |
| Award date | 19 Aug 2018 |
| Contract period | 2 Sep 2018 - 2 Sep 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,000 |
| Lots value | Not specified |
| Awards value | £120,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE DEPARTMENT FOR TRANSPORT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Vincent Square |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS TECHNOLOGIES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72500000 - Computer-related services

## Release History

- 29 Aug 2018 at 14:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/11cb1314-c807-4966-82b3-fd8b5686acf0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/11cb1314-c807-4966-82b3-fd8b5686acf0
  29th August 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0c2f36f1-1554-4879-871a-96a9ab4b2104. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0c2f36f1-1554-4879-871a-96a9ab4b2104.json.