---
title: "Customer Service"
ocid: "ocds-b5fd17-0c41acb2-f703-41cf-82d1-f8683f829bbb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0c41acb2-f703-41cf-82d1-f8683f829bbb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0c41acb2-f703-41cf-82d1-f8683f829bbb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0c41acb2-f703-41cf-82d1-f8683f829bbb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE UNITED KINGDOM HYDROGRAPHIC OFFICE"
published: "2019-01-04"
---

# Customer Service

Buyer: THE UNITED KINGDOM HYDROGRAPHIC OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-0c41acb2-f703-41cf-82d1-f8683f829bbb

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## Summary

The procurement process pertains to a Customer Service contract awarded by the United Kingdom Hydrographic Office, with a value of £36,699. This contract falls under the customer services category (CPV code 79342300) and is located in the South West region of the United Kingdom. The procurement method used for this tender was selective, specifically a call-off from a framework agreement. The tender period concluded on 29 November 2018, and the contract is effective from 1 December 2018 to 20 December 2018. The award notice for this contract was published on 4 January 2019.

This tender presents a significant opportunity for businesses specialised in customer service provision, particularly those capable of competing for government contracts. Given that this contract was awarded to Defence Internal Audit, firms offering complementary services, such as customer support or consultancy, could benefit from engaging in similar procurement processes with the United Kingdom Hydrographic Office or related governmental bodies. Businesses looking to expand in the public sector should consider how their services align with the needs of such organisations, especially within the framework of structured calls for tenders.

## Notice

Customer Service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/77674bcc-80af-4ec8-ac08-1b0f5e48430a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jan 2019 |
| Submission deadline | 29 Nov 2018 |
| Future notice date | Not specified |
| Award date | 29 Nov 2018 |
| Contract period | 1 Dec 2018 - 20 Dec 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £36,699 |
| Lots value | Not specified |
| Awards value | £36,699 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE UNITED KINGDOM HYDROGRAPHIC OFFICE |
| Locality | TAUNTON |
| Post town | Taunton |
| Postcode | TA1 2DN |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK62 Somerset |
| Local authority | Somerset |
| Electoral ward | Taunton East |
| Westminster constituency | Taunton and Wellington |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DEFENCE INTERNAL AUDIT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 4 Jan 2019 at 17:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/77674bcc-80af-4ec8-ac08-1b0f5e48430a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/77674bcc-80af-4ec8-ac08-1b0f5e48430a
  4th January 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0c41acb2-f703-41cf-82d1-f8683f829bbb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0c41acb2-f703-41cf-82d1-f8683f829bbb.json.