---
title: "Service Desk Self-Service Portal"
ocid: "ocds-b5fd17-0c49a42c-682e-4715-a7a2-fada2b497cd5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0c49a42c-682e-4715-a7a2-fada2b497cd5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0c49a42c-682e-4715-a7a2-fada2b497cd5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0c49a42c-682e-4715-a7a2-fada2b497cd5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL INSTITUTE FOR HEALTH AND CARE EXCELLENCE"
published: "2022-09-01"
---

# Service Desk Self-Service Portal

Buyer: NATIONAL INSTITUTE FOR HEALTH AND CARE EXCELLENCE  
Current stage: Award  
OCID: ocds-b5fd17-0c49a42c-682e-4715-a7a2-fada2b497cd5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0c49a42c-682e-4715-a7a2-fada2b497cd5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0c49a42c-682e-4715-a7a2-fada2b497cd5.json)

## Summary

The National Institute For Health And Care Excellence has awarded a contract for the procurement of a Service Desk Self-Service Portal. The contract falls under the industry category of Software package and information systems. The procurement method used was selective, involving a call-off from a framework agreement. The contract period will run from 29th August 2022 to 28th August 2024, with a total value of £55,041 in GBP.

This tender presents opportunities for businesses, especially those offering services related to software and information systems. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations may find this tender particularly suitable for competitive participation. For businesses looking to grow in the technology service sector, this procurement could serve as a valuable entry point into working with the public sector and expanding their client base.

## Notice

Service Desk Self-Service Portal

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fe0f3207-c90f-46ef-971f-8b6b0754dd7d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Sep 2022 |
| Submission deadline | 1 Aug 2022 |
| Future notice date | Not specified |
| Award date | 10 Aug 2022 |
| Contract period | 28 Aug 2022 - 28 Aug 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £55,041 |
| Lots value | Not specified |
| Awards value | £55,041 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL INSTITUTE FOR HEALTH AND CARE EXCELLENCE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 1 Sep 2022 at 16:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fe0f3207-c90f-46ef-971f-8b6b0754dd7d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fe0f3207-c90f-46ef-971f-8b6b0754dd7d
  1st September 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/2a78d3ff-2620-47ad-be00-dc7f09ba471a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0c49a42c-682e-4715-a7a2-fada2b497cd5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0c49a42c-682e-4715-a7a2-fada2b497cd5.json.